Seasonal Retail Associate - Customer Experience

Michaels; Sheboygan (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Michaels in Sheboygan, WI is hiring for a store team member to assist customers, process fast checkouts, and support merchandising and framing operations. You will engage customers with the rewards program and enrollment in Private Label Credit Cards while contributing to a clean, well-stocked store.

You will participate in truck unloading, stocking, BOPIS/SFS processes, and planogram compliance. The role requires standing, bending, lifting, and teamwork in a climate-controlled retail

Qualifications

• Retail or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Regular bending, lifting, carrying, reaching, and stretching

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and enroll them
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Maintain store recovery and merchandise freshness including returns/go backs
• Support shrink and safety programs
• Follow SOPs and Company policies; interact respectfully with customers and team members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Merchandise knowledge

Framing products

Job description

Michaels in Sheboygan, WI is hiring for a store team member to assist customers, process fast checkouts, and support merchandising and framing operations. You will engage customers with the rewards program and enrollment in Private Label Credit Cards while contributing to a clean, well-stocked store.

You will participate in truck unloading, stocking, BOPIS/SFS processes, and planogram compliance. The role requires standing, bending, lifting, and teamwork in a climate-controlled retail