Seasonal Retail Associate: Customer Service & Framing

Michaels; Lynchburg (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Benefits

Job summary

Michaels in Lynchburg, VA is hiring a Store Associate to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout experience. You will unload trucks, stock shelves, maintain planograms, and participate in omnichannel processes like Buy Online Pickup in Store and Ship From Store.

The role involves standing for long periods, light lifting, and engaging with customers daily to support our brand promises.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to handle cash and operate POS systems.
• Stocking and merchandising knowledge a plus.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on Rewards program and private label credit card enrollments.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Merchandise stocking

Problem solving

Communication

Job description

Michaels in Lynchburg, VA is hiring a Store Associate to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout experience. You will unload trucks, stock shelves, maintain planograms, and participate in omnichannel processes like Buy Online Pickup in Store and Ship From Store.

The role involves standing for long periods, light lifting, and engaging with customers daily to support our brand promises.