Seasonal Retail Associate — Customer Service & Checkout

Michaels; Alcoa (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401k match

Employee assistance program

Medical insurance

Dental insurance

Vision insurance

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

Michaels is seeking a store associate in Tennessee to deliver friendly customer service, help customers shop, and ensure fast, accurate checkout. You will participate in truck unloading, stocking, and planogram duties, while promoting rewards programs and handling returns with care.

The role includes engaging customers in Omni channel processes (BOPIS/SFS), maintaining in-stock conditions, and complying with SOPs. The environment is a public retail setting with various benefits.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to assist customers, locate products, and provide solutions.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; handle cash handling to standards.
• Engage customers on rewards programs and enrollments (Rewards, Private Label Credit Cards).
• Educate customers on VOC surveys and participate in Omni channel processes (BOPIS, SFS).
• Assist with truck unloading, stocking, and planogram (POG) processes.
• Maintain merchandise and store recovery to keep in-stock and well-merchandised.
• Support shrink and safety programs; follow SOPs and company policies.
• Interact positively with customers and team members; model Michaels values.

Job description

Michaels is seeking a store associate in Tennessee to deliver friendly customer service, help customers shop, and ensure fast, accurate checkout. You will participate in truck unloading, stocking, and planogram duties, while promoting rewards programs and handling returns with care.

The role includes engaging customers in Omni channel processes (BOPIS/SFS), maintaining in-stock conditions, and complying with SOPs. The environment is a public retail setting with various benefits.