Seasonal Retail Associate - Customer Experience

The TJX Companies, Inc.; Covington (VA); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Job summary

The TJX Companies, Inc. is seeking a store associate at HomeGoods in Covington to deliver a highly satisfying customer experience by engaging with customers and maintaining a clean, organized store environment.

You will help with opening/closing tasks, merchandise preparation, and supporting loss prevention and safety standards while contributing to a positive store culture and exceptional service.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Multi-tasking

Attention to detail

Retail experience

Job description

The TJX Companies, Inc. is seeking a store associate at HomeGoods in Covington to deliver a highly satisfying customer experience by engaging with customers and maintaining a clean, organized store environment.

You will help with opening/closing tasks, merchandise preparation, and supporting loss prevention and safety standards while contributing to a positive store culture and exceptional service.