Seasonal Retail Associate — Customer Champion

Michaels; Kilgore (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical insurance options

Dental insurance options

Vision coverage

Tuition assistance

Adoption assistance

Flexible spending accounts

Job summary

Michaels Kilgore, TX is seeking a retail team member to help customers, operate checkout, and support store operations. You will engage shoppers with the Rewards program and cards, assist with Buy Online Pickup in Store and Ship From Store, and participate in unloading trucks and stocking shelves.

The role requires standing and occasional heavy lifting. We value friendly, helpful interactions and adherence to SOPs.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and enroll them.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintain in-stock condition; manage returns/go back.

Skills

Retail experience

Customer service

Job description

Michaels Kilgore, TX is seeking a retail team member to help customers, operate checkout, and support store operations. You will engage shoppers with the Rewards program and cards, assist with Buy Online Pickup in Store and Ship From Store, and participate in unloading trucks and stocking shelves.

The role requires standing and occasional heavy lifting. We value friendly, helpful interactions and adherence to SOPs.