Seasonal Retail Associate – Customer Experience

Michaels Stores; Kilgore (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

Michaels Stores in Kilgore, TX is seeking team members to deliver friendly customer service and fast checkout experiences. You will help customers find products, explain store programs, and support omni-channel processes like BOPIS and SFS.

The role involves stocking, merchandising, and maintaining a well‑stocked store with a focus on the brand promises. Applicants should have retail or customer service experience, be able to stand for long periods, and handle ladders for high shelves.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move around the store.
• Strong cash-handling and POS interaction skills.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance including return/go back process and in-stock store upkeep.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; promote a positive image and teamwork.
• Cross trained in Custom Framing selling and production.

Job description

Michaels Stores in Kilgore, TX is seeking team members to deliver friendly customer service and fast checkout experiences. You will help customers find products, explain store programs, and support omni-channel processes like BOPIS and SFS.

The role involves stocking, merchandising, and maintaining a well‑stocked store with a focus on the brand promises. Applicants should have retail or customer service experience, be able to stand for long periods, and handle ladders for high shelves.