Seasonal Resort Front Desk Agent — Warm Guest Experiences

Alterra Mountain Company; Stratton (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee Pass

Multi-resort passes

IKON pass

Golf & gym discounts

Childcare discounts

Retail & F&B discounts

Friends & family tickets

Onsite clinic

Health benefits

401(k) plan

Tuition discount

Parental leave

Paid time off

Job summary

The Front Desk Agent at Stratton will welcome guests, check them in and out, and ensure a warm, friendly experience across The Black Bear Lodge and the Stratton Welcome Center. Candidates should be customer-service oriented, proactive problem solvers and computer literate.

There are full-time and part-time seasonal opportunities, with compensation at $20.00/hour. Recruitment is ongoing through December, and employees enjoy a range of lifestyle perks and resort benefits from Alterra Mountain

Qualifications

• Must be 18 years of age or older.
• Strong computer literacy.
• Excellent communication skills.
• Ability to multitask and delegate tasks as needed.
• Previous customer service experience preferred.

Responsibilities

• Check guests in and out of Stratton lodging
• Anticipate and address guest issues
• Prepare welcome packets for arrivals when necessary
• Answer phone calls from guests; includes PBX system
• Provide general information about the resort
• Administrative duties as needed
• Sell select products to guests
• Assist guests with rates and information regarding their visit
• Additional duties as assigned

Skills

Strong computer literacy

Excellent communication skills

Multitasking

Customer service

Job description

The Front Desk Agent at Stratton will welcome guests, check them in and out, and ensure a warm, friendly experience across The Black Bear Lodge and the Stratton Welcome Center. Candidates should be customer-service oriented, proactive problem solvers and computer literate.

There are full-time and part-time seasonal opportunities, with compensation at $20.00/hour. Recruitment is ongoing through December, and employees enjoy a range of lifestyle perks and resort benefits from Alterra Mountain