Lodging Front Desk Agent

Stratton Mountain Resort; Stratton (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Alterra Employee Pass

Free/discounted season passes

Free IKON pass

Discounted golf & fitness memberships

Employee childcare rates

Retail + F&B discounts

Friends & family tickets

Onsite medical clinic

Medical, dental, vision, life, etc.

401(k) with match

Discounted tuition plan

Paid parental leave

Paid sick time, FTO, Vacation

Job summary

Stratton Mountain Resort is seeking a Front Desk Agent for both The Black Bear Lodge and The Stratton Welcome Center. The role focuses on creating a warm, welcoming guest experience and handling check-ins/outs with a friendly, proactive approach.

Role includes full-time and part-time seasonal opportunities, with compensation at $20.00/hour. Recruitment will be ongoing through December, offering growth and perks within a premier resort setting.

Qualifications

• Must be 18 years of age or older.
• Strong computer literacy skills.
• Excellent communication skills.
• Ability to multitask & delegate tasks as needed.
• Previous customer service experience, preferred.

Responsibilities

• Check guests in and out of Stratton lodging.
• Anticipate and take appropriate action surrounding guest issues.
• Prepare welcome packets for arrivals when necessary.
• Answer phone calls from guests; includes answering the PBX phone system.
• Provide general information about the resort.
• Administrative duties as such.
• Sell select products to guests.
• Assist guests with rates and information regarding their visit.
• Additional duties as assigned.

Skills

Customer service

Excellent communication

Computer literacy

Job description

• Paid sick time, FTO, Vacation

Seasonal

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation

Position Summary

Additional perks & benefits for year round employees

The Front Desk Agent will work out of both The Black Bear Lodge and The Stratton Welcome Center. Agents are expected to ensure a warm and welcoming experience for all guests throughout their stay. Ideal candidates will be customer service oriented, friendly, proactive problem solvers and computer literate. There are full-time and part-time seasonal opportunities available for this position. This position is compensated at $20.00/hour.

Recruitment for this role will be ongoing through December.

Essential Duties

• Check guests in and out of Stratton lodging
• Anticipate and take appropriate action surrounding guest issues
• Prepare welcome packets for arrivals when necessary
• Answer phone calls from guests; includes answering the PBX phone system
• Provide general information about the resort
• Administrative duties such
• Sell select products to guests
• Assist guests with rates and information regarding their visit
• Additional duties as assigned

Qualifications, Knowledge, Skill And Ability Requirements

• Must be 18 years of age or older
• Strong computer literacy skills
• Excellent communication skills
• Ability to multitask & delegate tasks as needed
• Previous customer service experience, preferred

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

An Equal Opportunity Employer