Seasonal Front Desk Agent – Elevate Guest Experience

The Stratton Corporation; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Alterra Employee Pass

Free/discounted season passes

IKON pass

Discounted memberships

Childcare rates

Retail & F&B discounts

Friends & family tickets

Onsite medical clinic

Medical, dental, vision, life, etc.

401(k) plan with company match

Tuition plan

Paid parental leave

Paid sick time, FTO, Vacation

Job summary

The Stratton Corporation is seeking a Front Desk Agent for its seasonal operation at The Black Bear Lodge and Stratton Welcome Center. The role focuses on delivering a warm, welcoming guest experience while handling check-ins/outs and information requests.

Various shifts are available, with compensation at $20.00/hour. Ideal candidates are customer-service oriented, friendly, proactive problem solvers, and computer literate.

Qualifications

• Must be 18 years of age or older.
• Strong computer literacy skills.
• Excellent communication skills.
• Ability to multitask & delegate tasks as needed.
• Previous customer service experience, preferred.

Responsibilities

• Check guests in and out of Stratton lodging
• Anticipate and take appropriate action surrounding guest issues
• Prepare welcome packets for arrivals when necessary
• Answer phone calls from guests; includes answering the PBX phone system
• Provide general information about the resort
• Administrative duties such as
• Sell select products to guests
• Assist guests with rates and information regarding their visit
• Additional duties as assigned

Skills

Customer service

Communication

Multitasking

Computer literacy

Job description

The Stratton Corporation is seeking a Front Desk Agent for its seasonal operation at The Black Bear Lodge and Stratton Welcome Center. The role focuses on delivering a warm, welcoming guest experience while handling check-ins/outs and information requests.

Various shifts are available, with compensation at $20.00/hour. Ideal candidates are customer-service oriented, friendly, proactive problem solvers, and computer literate.