Lodging Front Desk Agent

Alterra Mountain Company; Stratton (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee Pass

Multi-resort passes

IKON pass

Golf & gym discounts

Childcare discounts

Retail & F&B discounts

Friends & family tickets

Onsite clinic

Health benefits

401(k) plan

Tuition discount

Parental leave

Paid time off

Job summary

The Front Desk Agent at Stratton will welcome guests, check them in and out, and ensure a warm, friendly experience across The Black Bear Lodge and the Stratton Welcome Center. Candidates should be customer-service oriented, proactive problem solvers and computer literate.

There are full-time and part-time seasonal opportunities, with compensation at $20.00/hour. Recruitment is ongoing through December, and employees enjoy a range of lifestyle perks and resort benefits from Alterra Mountain

Qualifications

• Must be 18 years of age or older.
• Strong computer literacy.
• Excellent communication skills.
• Ability to multitask and delegate tasks as needed.
• Previous customer service experience preferred.

Responsibilities

• Check guests in and out of Stratton lodging
• Anticipate and address guest issues
• Prepare welcome packets for arrivals when necessary
• Answer phone calls from guests; includes PBX system
• Provide general information about the resort
• Administrative duties as needed
• Sell select products to guests
• Assist guests with rates and information regarding their visit
• Additional duties as assigned

Skills

Strong computer literacy

Excellent communication skills

Multitasking

Customer service

Job description

Seasonal

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation

Additional perks & benefits for year round employees

POSITION SUMMARY

The Front Desk Agent will work out of both The Black Bear Lodge and The Stratton Welcome Center. Agents are expected to ensure a warm and welcoming experience for all guests throughout their stay. Ideal candidates will be customer service oriented, friendly, proactive problem solvers and computer literate. There are full-time and part-time seasonal opportunities available for this position. This position is compensated at $20.00/hour.

Recruitment for this role will be ongoing through December.

ESSENTIAL DUTIES

• Check guests in and out of Stratton lodging
• Anticipate and take appropriate action surrounding guest issues
• Prepare welcome packets for arrivals when necessary
• Answer phone calls from guests; includes answering the PBX phone system
• Provide general information about the resort
• Administrative duties such
• Sell select products to guests
• Assist guests with rates and information regarding their visit
• Additional duties as assigned

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Must be 18 years of age or older
• Strong computer literacy skills
• Excellent communication skills
• Ability to multitask & delegate tasks as needed

• Previous customer service experience, preferred

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

An Equal Opportunity Employer