Guest Experience Front Desk Agent — Seasonal Resort Role

Stratton Mountain Resort; Stratton (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Alterra Employee Pass

Free/discounted season passes

Free IKON pass

Discounted golf & fitness memberships

Employee childcare rates

Retail + F&B discounts

Friends & family tickets

Onsite medical clinic

Medical, dental, vision, life, etc.

401(k) with match

Discounted tuition plan

Paid parental leave

Paid sick time, FTO, Vacation

Job summary

Stratton Mountain Resort is seeking a Front Desk Agent for both The Black Bear Lodge and The Stratton Welcome Center. The role focuses on creating a warm, welcoming guest experience and handling check-ins/outs with a friendly, proactive approach.

Role includes full-time and part-time seasonal opportunities, with compensation at $20.00/hour. Recruitment will be ongoing through December, offering growth and perks within a premier resort setting.

Qualifications

• Must be 18 years of age or older.
• Strong computer literacy skills.
• Excellent communication skills.
• Ability to multitask & delegate tasks as needed.
• Previous customer service experience, preferred.

Responsibilities

• Check guests in and out of Stratton lodging.
• Anticipate and take appropriate action surrounding guest issues.
• Prepare welcome packets for arrivals when necessary.
• Answer phone calls from guests; includes answering the PBX phone system.
• Provide general information about the resort.
• Administrative duties as such.
• Sell select products to guests.
• Assist guests with rates and information regarding their visit.
• Additional duties as assigned.

Skills

Customer service

Excellent communication

Computer literacy

Job description

Stratton Mountain Resort is seeking a Front Desk Agent for both The Black Bear Lodge and The Stratton Welcome Center. The role focuses on creating a warm, welcoming guest experience and handling check-ins/outs with a friendly, proactive approach.

Role includes full-time and part-time seasonal opportunities, with compensation at $20.00/hour. Recruitment will be ongoing through December, offering growth and perks within a premier resort setting.