Lodging Front Desk Agent

Alterra Mountain Company; Winhall (VT); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Free lift access and resort discounts

IKON pass discounts

Employee childcare rates & seasonal程序

401(k) with company match

Paid parental leave

Job summary

Stratton is seeking a Front Desk Agent to ensure a warm, welcoming experience for guests at The Black Bear Lodge and Stratton Welcome Center. Roles include full-time and part-time seasonal opportunities at $20.00/hour, with ongoing recruitment through December.

Ideal candidates are customer-service oriented, friendly, proactive problem solvers, and computer literate, able to handle multiple tasks and provide information about the resort.

Qualifications

• Must be 18 years of age or older.
• Strong computer literacy skills.
• Excellent communication skills.
• Ability to multitask and delegate tasks as needed.

Responsibilities

• Check guests in and out of Stratton lodging.
• Anticipate and address guest issues.
• Prepare welcome packets for arrivals when necessary.
• Answer phone calls from guests, including the PBX system.
• Provide general information about the resort.
• Administrative duties and guest services tasks.
• Sell select products to guests and assist with rates.

Skills

Computer literacy

Communication skills

Multitasking

Customer service experience

Job description

Seasonal At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts Free or discounted multi-resort dependent season passes Free or discounted IKON pass Discounted golf & fitness center memberships Employee childcare rates & discounted seasonal programs Retail + F&B discounts Friends & family tickets Onsite medical clinic Medical, dental, vision, life, disability, EAP, HSAs, & FSAs 401(k) plan with company match Discounted tuition plan Paid parental leave Paid sick time, FTO, Vacation Additional perks & benefits for year round employees

POSITION SUMMARY

The Front Desk Agent will work out of both The Black Bear Lodge and The Stratton Welcome Center. Agents are expected to ensure a warm and welcoming experience for all guests throughout their stay. Ideal candidates will be customer service oriented, friendly, proactive problem solvers and computer literate. There are full-time and part-time seasonal opportunities available for this position. This position is compensated at $20.00/hour. Recruitment for this role will be ongoing through December.

ESSENTIAL DUTIES

• Check guests in and out of Stratton lodging
• Anticipate and take appropriate action surrounding guest issues
• Prepare welcome packets for arrivals when necessary
• Answer phone calls from guests; includes answering the PBX phone system
• Provide general information about the resort
• Administrative duties
• Sell select products to guests
• Assist guests with rates and information regarding their visit
• Additional duties as assigned

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Must be 18 years of age or older
• Strong computer literacy skills
• Excellent communication skills
• Ability to multitask & delegate tasks as needed
• Previous customer service experience, preferred

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

An Equal Opportunity Employer

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

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