Seasonal Remote Tax Support Representative

TaxSlayer, LLC; Augusta (GA); Remote; USD 19,000 - 28,000; Full time

Job summary

TaxSlayer, LLC is seeking Seasonal Customer Support Representatives to join our remote team for the 2026/2027 tax season. This work-from-home role begins in early January and offers starting pay of $17 per hour with paid training.

Open to Georgia, South Carolina, North Carolina, Florida, and Tennessee residents. You will handle customer inquiries via phone, email, or chat, provide product information, troubleshoot issues, and maintain accurate records.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer support or related experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Comfortable using customer support software and systems.
• Professional and empathetic in challenging interactions.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about product features, pricing, and availability
• Troubleshoot and resolve customer issues, escalating when necessary
• Maintain accurate customer records in the support system
• Collaborate with team members to meet customer needs
• Meet performance goals for response time, satisfaction, and quality
• Stay informed about TaxSlayer products and services
• Follow company policies, including privacy and data protection

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Time management

Bilingual English/Spanish

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Support ticket system

Job description

TaxSlayer, LLC is seeking Seasonal Customer Support Representatives to join our remote team for the 2026/2027 tax season. This work-from-home role begins in early January and offers starting pay of $17 per hour with paid training.

Open to Georgia, South Carolina, North Carolina, Florida, and Tennessee residents. You will handle customer inquiries via phone, email, or chat, provide product information, troubleshoot issues, and maintain accurate records.