Remote Seasonal Tax Support Specialist

TaxSlayer; Augusta (GA); À distance; USD 19 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Paid training

Work from home

Résumé du poste

TaxSlayer is seeking seasonal Customer Support Representatives to work remotely during the 2026/2027 tax season. Starting pay is $17.00 per hour with paid training, and positions are open to residents in GA, SC, NC, FL and TN.

As the voice of TaxSlayer, you will respond to inquiries by phone, email, or chat, provide product information, troubleshoot issues, and maintain accurate records. Flexible availability including evenings and weekends is helpful.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer support or related experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Flexible availability, including evenings, weekends, and holidays.
• Bilingual English/Spanish is a plus.

Responsabilités

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about product features, pricing, and availability.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain accurate customer records in the support system.
• Collaborate with team members to meet customer needs.
• Meet performance goals for response time, satisfaction, and quality.
• Stay informed about TaxSlayer products and services.
• Follow company policies, including privacy and data protection.

Connaissances

Communication skills

Problem-solving

Bilingual English/Spanish

Formation

High school diploma or equivalent

College degree preferred

Outils

Support software

Description du poste

TaxSlayer is seeking seasonal Customer Support Representatives to work remotely during the 2026/2027 tax season. Starting pay is $17.00 per hour with paid training, and positions are open to residents in GA, SC, NC, FL and TN.

As the voice of TaxSlayer, you will respond to inquiries by phone, email, or chat, provide product information, troubleshoot issues, and maintain accurate records. Flexible availability including evenings and weekends is helpful.