Remote Seasonal Tax Support Specialist

RHODES FINANCIAL SERVICES LLC; Nashville (TN); Remote; USD 19,000 - 28,000; Full time

Job summary

TaxSlayer, LLC seeks Seasonal Customer Support Representatives to join our remote team for the 2026/2027 tax season. You will assist customers via phone, email, or chat, providing accurate guidance through the tax filing process.

Starting pay is $17.00 per hour with paid training. This temporary, work-from-home role is nationwide within the United States, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer support or related experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Flexible availability, including evenings, weekends, and holidays.
• Bilingual proficiency in English and Spanish is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about product features, pricing, and availability.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain accurate customer records in the support system.
• Collaborate with team members to meet customer needs.
• Meet performance goals for response time, satisfaction, and quality.
• Stay informed about TaxSlayer products and services.
• Follow company policies, including privacy and data protection.
• Maintain a quiet, professional home workspace.

Skills

Customer service

Communication

Problem solving

Attention to detail

Empathy

Reliability

Time management

Bilingual English/Spanish

Education

High school diploma or equivalent

College degree preferred

Job description

TaxSlayer, LLC seeks Seasonal Customer Support Representatives to join our remote team for the 2026/2027 tax season. You will assist customers via phone, email, or chat, providing accurate guidance through the tax filing process.

Starting pay is $17.00 per hour with paid training. This temporary, work-from-home role is nationwide within the United States, including evenings, weekends, and holidays.