Remote Customer Support Representative – Seasonal (Full-Time) | US

Peak Support; United States; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

100% remote

Job summary

Peak Support is hiring a Remote Customer Support Representative for a seasonal, full-time role in the United States. You will handle live chat, email, and phone inquiries, focusing on orders, shipments, refunds, and billing while delivering empathetic, solutions-oriented support.

Ideal candidates have strong written communication, multitasking ability, and a proven track record in e-commerce or contact center environments, with a commitment to exceptional service and remote work readiness.

Qualifications

• Above-average written communication skills with strong grammar and detail.
• Strong live chat, email, and customer support experience.
• Ability to understand customer concerns and provide appropriate solutions.
• Empathy and professionalism in every interaction.
• Maintain courtesy and composure when handling customer concerns.
• Resolve sensitive issues and de-escalate challenging situations.
• Strong problem-solving and multitasking in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through chat, email, and phone support.
• Respond to inquiries regarding orders, deliveries, refunds, returns, billing concerns, and account issues.
• Investigate and resolve shipping delays, missing packages, damaged orders, and incorrect deliveries.
• Document interactions and resolutions in internal systems.
• Collaborate with internal teams and external partners to resolve concerns.
• Monitor open cases and ensure timely follow-up until resolution.
• Meet productivity, quality, and customer satisfaction targets.

Skills

Live chat support

Email support

Phone support

Empathy

Written communication

Multitasking

Problem-solving

Attention to detail

Tools

CRM software

Job description

All Jobs > Remote Customer Support Representative – Seasonal (Full-Time) | US

Remote Customer Support Representative – Seasonal (Full-Time) | US
Fully Remote Remote - USA

Description

As a Customer Support Representative, you will assist customers with questions and concerns related to orders, deliveries, shipping, cancellations, refunds, billing inquiries, and product-related issues. You'll be expected to communicate clearly, demonstrate empathy, resolve issues efficiently, and take ownership of customer concerns, particularly when orders are delayed, missing, damaged, or incorrect.

Because many orders are associated with special occasions, gifts, celebrations, and important moments, providing outstanding customer service and a positive customer experience is essential.

Overall Responsibilities

We are seeking customer service professionals with strong experience in live chat support who are also comfortable and proficient in handling email inquiries and phone support as part of their daily responsibilities.

Key responsibilities include:

• Provide exceptional customer service through chat, email, and phone support.
• Respond to customer inquiries regarding orders, deliveries, refunds, returns, billing concerns, and account-related issues.
• Investigate and resolve shipping delays, missing packages, damaged orders, and incorrect deliveries.
• Communicate with customers in a professional, empathetic, and solution-oriented manner.
• Handle multiple customer interactions simultaneously while maintaining quality and accuracy.
• Accurately document customer interactions and resolutions within internal systems.
• Collaborate with internal teams and external partners to resolve customer concerns.
• Monitor open cases and ensure timely follow-up until resolution.
• Meet productivity, quality, customer satisfaction, and service-level expectations.
• Demonstrate sound judgment when handling sensitive or escalated customer concerns.
• Maintain thorough knowledge of company products, policies, systems, and procedures.
• Adapt to changing business needs, seasonal volume increases, and process updates.

Compensation and Opportunity

• Pay Rate: $16.00 per hour
• Seasonal Remote Position

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Requirements

We're looking for individuals with:

• Above-average written communication skills with strong grammar, spelling, and attention to detail.
• Strong live chat, email, and customer support experience.
• Ability to understand customer concerns and provide appropriate solutions.
• Ability to communicate with empathy and professionalism in every interaction.
• Ability to maintain courtesy, confidence, and composure when handling customer concerns.
• Demonstrated success in resolving sensitive issues and de-escalating challenging situations.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask effectively in a fast-paced environment.
• Comfortable navigating multiple systems and applications simultaneously.
• Strong customer-focused mindset with a commitment to delivering exceptional service.
• Ability to work independently in a remote environment.
• Flexibility to work weekends, holidays, and/or midday to evening schedules as business needs require.
• Previous experience in e-commerce, order management, customer support, chat support, or contact center environments is highly preferred.

Preferred Candidate Profile: Candidates with extensive experience handling live chat and email support, while also being comfortable providing phone support, will be highly considered for this opportunity.