Seasonal Remote Case Processing Analyst

Dunhill Professional Search & Government Solutions; Kansas City (MO); Remote; USD 25,000 - 30,000; Full time

Job summary

Dunhill Government Solutions is seeking Case Processing Specialists for a seasonal, fully remote team supporting case analysis and data reconciliation for a federal health insurance marketplace program. You will collect and reconcile data from several sources and follow standard operating procedures to resolve cases for consumers and health insurance issuers.

This is a seasonal, full-time position running through approximately April 30, 2027.

Qualifications

• Associate degree or equivalent mix of diploma and experience.
• Proficiency with MS Office applications.
• Experience with data analytics and advanced problem solving.
• Ability to work remotely in a fast-paced, deadline-driven environment.
• Strong written and oral communication; willing to work overtime as required.

Responsibilities

• Use data analysis to research, remediate, manage cases and troubleshoot for marketplace consumers.
• Review caseload and prioritize by urgency and SLA dates.
• Reconcile cases across multiple data sources to identify discrepancies.
• Communicate with consumers by phone to gather information or explain outcomes.
• Adjudicate cases per SOPs, document findings, and escalate when needed.
• Support workflow investigations and process improvements.
• Work from a dedicated, secure area in your residence.

Skills

Communication

Data analytics

Problem solving

Remote work

Overtime readiness

Education

Associate degree

High school diploma/GED + 2 years relevant experience

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Dunhill Government Solutions is seeking Case Processing Specialists for a seasonal, fully remote team supporting case analysis and data reconciliation for a federal health insurance marketplace program. You will collect and reconcile data from several sources and follow standard operating procedures to resolve cases for consumers and health insurance issuers.

This is a seasonal, full-time position running through approximately April 30, 2027.