Remote Case Processing Specialist I – Health Marketplace

Dunhill Professional Search & Government Solutions; Charlotte (NC); Remote; USD 25,000 - 30,000; Full time

Job summary

Dunhill Government Solutions is hiring Case Processing Specialists for a seasonal, fully remote role supporting health insurance marketplace case analysis and data reconciliation. You will collect and reconcile data from several sources and follow SOPs to resolve cases for consumers and health insurance issuers.

The assignment runs through approximately April 30, 2027, with training in December and shift hours within 8:00 AM – 8:00 PM Eastern after training.

Qualifications

• Associate degree or HS diploma/GED with 2 years of relevant experience.
• Experience following defined processes or assignments.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
• Strong written and oral communication; able to work remotely and meet deadlines.

Responsibilities

• Analyze data for research, remediation, case management and troubleshooting for marketplace consumers.
• Review caseload and prioritize by urgency and SLA date.
• Reconcile cases across multiple data sources to identify discrepancies.
• Communicate with consumers by phone to gather information and explain outcomes.
• Adjudicate cases using SOPs, document findings and escalate when needed.
• Contribute to workflow improvements and process enhancements.
• Work from a dedicated, secure area within your residence.

Skills

Data analysis

Communication skills

Problem solving

Remote work discipline

Time management

Education

Associate degree

High school diploma or GED + 2 years experience

Tools

MS Office

Word

Excel

PowerPoint

Outlook

Job description

Dunhill Government Solutions is hiring Case Processing Specialists for a seasonal, fully remote role supporting health insurance marketplace case analysis and data reconciliation. You will collect and reconcile data from several sources and follow SOPs to resolve cases for consumers and health insurance issuers.

The assignment runs through approximately April 30, 2027, with training in December and shift hours within 8:00 AM – 8:00 PM Eastern after training.