Seasonal Patient Experience Specialist

Summit Health Management; New York (NY); On-site; USD 22,000 - 29,000; Full time

Job summary

CityMD is seeking a friendly Patient Service Representative to welcome patients and register them for visits at our New York City offices. You will coordinate appointments, collect patient information, and liaise with the Billing department regarding insurance questions.

In this role you’ll manage paperwork, scan and file records, answer calls professionally, and handle cash and co-payments accurately. A high school diploma and excellent communication skills are essential to deliver

Qualifications

• A High School Degree or GED.
• Happy, welcoming, and can-do attitude with patients and coworkers.
• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer Proficiency and superior keyboarding skills (approximately 55 wpm).
• Flexible/adaptable nature to work in a continuously evolving environment.
• Passion for helping others in a healthcare environment.
• Ability to effectively interact with physicians, patients and other staff members.
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient in-take and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Skills

Customer service experience

Bilingual (site-based)

Computer literacy

Communication skills

Team player

Education

High School Diploma or GED

Tools

Typing 55 wpm

Job description

CityMD is seeking a friendly Patient Service Representative to welcome patients and register them for visits at our New York City offices. You will coordinate appointments, collect patient information, and liaise with the Billing department regarding insurance questions.

In this role you’ll manage paperwork, scan and file records, answer calls professionally, and handle cash and co-payments accurately. A high school diploma and excellent communication skills are essential to deliver