Seasonal Operations & Tech Setup Specialist

H&R Block; Troy (AL); On-site; USD 20,664 - 30,307; Full time

Job summary

H&R Block is seeking an Operations Technical Specialist to support the seasonal office network, ensuring offices are ready, compliant, and well-equipped. You’ll work with DOCs and TIAs to open, operate, and close seasonal offices, performing hands-on technical and logistical tasks.

This role requires basic hardware setup, on-site problem solving, and the ability to travel between locations. A flexible schedule, strong organizational skills, and independent work ethic are essential.

Qualifications

• Ability to follow direction while exercising sound judgment in a field-based environment.
• Must be able to lift and move office equipment up to 55 pounds.
• Basic technical knowledge including setting up, maintaining, and troubleshooting computer hardware and office technology.
• Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs.
• Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously.
• Must have reliable transportation to travel between office locations as required.
• Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment.
• Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person.
• Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications.

Responsibilities

• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low‑voltage electrical work
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
• Deliver supplies and materials to and from office locations in a timely and organized manner
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Maintain up‑to‑date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other duties as assigned

Skills

Technical knowledge

Communication skills

Problem solving

Organization

Independent work

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Office

Job description

H&R Block is seeking an Operations Technical Specialist to support the seasonal office network, ensuring offices are ready, compliant, and well-equipped. You’ll work with DOCs and TIAs to open, operate, and close seasonal offices, performing hands-on technical and logistical tasks.

This role requires basic hardware setup, on-site problem solving, and the ability to travel between locations. A flexible schedule, strong organizational skills, and independent work ethic are essential.