Seasonal Office Operations & Tech Specialist

H&R Block, Inc.; Mesa (AZ); On-site; USD 42,000 - 64,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Operations Technical Specialist to ensure seasonal tax offices are ready and compliant. You’ll support openings, closures, relocations, and daily operations with hands-on hardware and facility tasks across multiple locations.

Role requires independent work, strong organization, and reliable transportation. You’ll coordinate with DOCs and TIAs, troubleshoot issues, manage supplies, and participate in training to uphold brand standards.

Qualifications

• Adaptability to field-based, seasonal operations with a flexible schedule.
• Ability to setup, maintain and troubleshoot computer hardware and office tech.
• Strong organizational and multi-tasking capabilities.
• Reliable transportation for travel between office locations.
• Good problem-solving and communication with staff at all levels.

Responsibilities

• Support setup, opening, closure, and relocation of seasonal tax offices.
• Install and verify office branding materials and equipment compliance.
• Perform custodial tasks to keep offices clean and ready.
• Handle routine maintenance and minor repairs or coordinate with certified techs.
• Install, remove, and support PC hardware across sites with guidance.
• Troubleshoot hardware issues and document incidents in the case system.
• Deliver supplies, maintain inventory, and track district resources.
• Maintain up-to-date knowledge of supported products and systems.
• Collaborate with district leadership and technology teams to hit readiness goals.
• Participate in training and other assigned duties.

Skills

Follow directions

Physical ability to lift 55+ lbs

Basic technical knowledge

Independent work

Organization

Reliable transportation

Problem solving

Communication skills

MS Office proficiency

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Office

Job description

About the Role

The seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s seasonal tax office network. This role ensures offices are fully equipped, functional, and aligned with brand standards by providing hands-on operational, technical, and logistical support. Working closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you’ll play a critical role in successful office openings, daily operations, and seasonal closures.

Day to day, you’ll…

• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
• Deliver supplies and materials to and from office locations in a timely and organized manner
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Maintain up-to-date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other duties as assigned

Required Qualifications

Work Experience:

• Ability to follow direction while exercising sound judgment in a field-based environment
• Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
• Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology
• Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
• Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
• Must have reliable transportation to travel between office locations as required
• Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment
• Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person
• Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications

Preferred Qualifications

Work Experience:

• Experience partnering with operations and/or technology teams
• Exposure to inventory tracking or asset management
• Familiarity with virtual collaboration tools

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.