Seasonal Office Supervisor: Lead Tax Operations Team

Jth Tax Llc; Red Lion (York County); On-site; USD 23,000 - 29,000; Full time

Job summary

Liberty Tax Service in Red Lion, PA, seeks an Office Supervisor to oversee daily operations within the Managed Operations structure. You will lead office staff, ensure policy compliance, drive performance, and deliver exceptional customer service as a liaison to Regional Leadership.

Responsibilities include managing staff, monitoring metrics, handling client concerns, and driving local marketing efforts to grow the office during peak season.

Qualifications

• Strong leadership and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication abilities.
• Customer-focused mindset with strong interpersonal skills.
• Experience using Microsoft Office Suite and tax preparation software.
• Must have PTIN or eligible to receive.

Responsibilities

• Oversee day-to-day office operations and ensure a professional environment.
• Staff recruitment, scheduling, and supervision of office employees.
• Monitor performance metrics and address operational issues.
• Deliver exceptional client service throughout tax season.
• Serve as main contact for client concerns and resolve issues quickly.
• Maintain compliance with regulations and company policies.
• Lead recruitment, onboarding, training, and performance feedback.
• Execute local marketing strategies to promote office visibility.
• Submit daily operational reports and maintain accurate documentation.

Skills

Leadership

Organizational skills

Multitasking

Communication skills

Customer service mindset

Independent work

Education

High school diploma or equivalent

Associate's degree or higher preferred

Tools

Microsoft Office Suite

Tax preparation software

Job description

Liberty Tax Service in Red Lion, PA, seeks an Office Supervisor to oversee daily operations within the Managed Operations structure. You will lead office staff, ensure policy compliance, drive performance, and deliver exceptional customer service as a liaison to Regional Leadership.

Responsibilities include managing staff, monitoring metrics, handling client concerns, and driving local marketing efforts to grow the office during peak season.