Seasonal Morning Replenishment Specialist

Michaels Stores; Frankfort (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Adoption assistance

Flex spending accounts

Commuter benefits

Telemedicine

Job summary

Michaels FRANKFORT, KY is seeking team members to deliver friendly customer service, assist shoppers, and help maintain a well-merchandised store. You will assist customers in locating products, process quick checkouts, and participate in truck unloading and stocking.

The role requires standing, walking, lifting and occasional climbing. Training on SOPs, store recovery, and participation in omni-channel processes like BOPIS and SFS is included.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast, friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail/customer service experience

Job description

Michaels FRANKFORT, KY is seeking team members to deliver friendly customer service, assist shoppers, and help maintain a well-merchandised store. You will assist customers in locating products, process quick checkouts, and participate in truck unloading and stocking.

The role requires standing, walking, lifting and occasional climbing. Training on SOPs, store recovery, and participation in omni-channel processes like BOPIS and SFS is included.