Seasonal Luxury Store Concierge & Support

Loro Piana; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Loro Piana in New York is seeking a Seasonal Store Support Specialist to enhance the shopping experience by delivering outstanding support to the store team. You will coordinate with colleagues to address client inquiries, apply product expertise, and assist in transactions and operational tasks.

You will build client relationships through personalized outreach, support CRM initiatives, and help maintain visual displays while ensuring smooth replenishment of merchandise.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Skills

Sales experience

Product knowledge

Customer service

Teamwork

MS Office

SAP

Inventory awareness

Heavy lifting

Tools

Microsoft Office

SAP

Job description

Loro Piana in New York is seeking a Seasonal Store Support Specialist to enhance the shopping experience by delivering outstanding support to the store team. You will coordinate with colleagues to address client inquiries, apply product expertise, and assist in transactions and operational tasks.

You will build client relationships through personalized outreach, support CRM initiatives, and help maintain visual displays while ensuring smooth replenishment of merchandise.