Seasonal Luxury Store Concierge & Client Relations

Loro Piana; New York (NY); On-site; USD 28,000 - 34,000; Part time

Job summary

Loro Piana is seeking a Seasonal Store Support Specialist in New York to join our luxury retail team. You will coordinate with team members to address client inquiries, leverage product expertise, manage transactions, and assist in various operational tasks across the store.

The role focuses on delivering exceptional hospitality, building client relationships, and supporting CRM initiatives to enhance future sales opportunities. The position emphasizes teamwork and a premium client experience.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Excellent customer service and teamwork skills with strong attention to detail.
• General knowledge of sales, operations, and inventory.

Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining product knowledge to elevate the client experience.
• Build meaningful client relationships through emails, handwritten notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure merchandise is replenished, well-maintained, and accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors.

Skills

Sales experience

Luxury retail

Detail oriented

Team player

Tools

Microsoft Office

SAP

Job description

Loro Piana is seeking a Seasonal Store Support Specialist in New York to join our luxury retail team. You will coordinate with team members to address client inquiries, leverage product expertise, manage transactions, and assist in various operational tasks across the store.

The role focuses on delivering exceptional hospitality, building client relationships, and supporting CRM initiatives to enhance future sales opportunities. The position emphasizes teamwork and a premium client experience.