Seasonal Luxury Retail Sales Concierge

Tapestry (Coach/Kate Spade); Arvin (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Coach is a global fashion house offering luxury accessory and apparel brands. The Sales Support Associate helps ensure store success through warm customer interactions, precise cash handling, and well-maintained floors, while acting as a brand ambassador in the local market.

The role requires prior retail experience, fashion awareness, and strong English communication. Schedule flexibility includes nights and weekends to meet business needs.

Qualifications

• Retail experience in luxury service preferred.
• Knowledge of fashion trends and marketplace.
• Knowledge of cash register systems and basic computer skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Attention to detail

Multitasking

Fashion trends

Cash handling

Tools

Cash registers

iPad / Laptop usage

Walkie talkie

Job description

Coach is a global fashion house offering luxury accessory and apparel brands. The Sales Support Associate helps ensure store success through warm customer interactions, precise cash handling, and well-maintained floors, while acting as a brand ambassador in the local market.

The role requires prior retail experience, fashion awareness, and strong English communication. Schedule flexibility includes nights and weekends to meet business needs.