Seasonal Luxury Sales Support Associate

Tapestry, Inc.; Westgate (IA); On-site; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house renowned for its craftsmanship and contemporary style. The Sales Support Associate plays a key role in delivering an exceptional customer experience at the cash wrap and on the sales floor.

The role emphasizes accurate operations, stock processing, and maintaining a luxurious store environment while representing the brand with warmth and professionalism. Candidates should have retail experience, fashion awareness, and strong English communication.

Qualifications

• 1+ year of retail experience, preferably luxury retail service.
• Knowledge of fashion trends and competition.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Internet).
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Multitasking

Attention to detail

English proficiency

Tools

Cash register systems

Mobile POS

Job description

Coach is a global fashion house renowned for its craftsmanship and contemporary style. The Sales Support Associate plays a key role in delivering an exceptional customer experience at the cash wrap and on the sales floor.

The role emphasizes accurate operations, stock processing, and maintaining a luxurious store environment while representing the brand with warmth and professionalism. Candidates should have retail experience, fashion awareness, and strong English communication.