Seasonal Luxury E‑Commerce Concierge

Frette; Wayne (NJ); On-site; USD 28,000 - 34,000; Full time

Job summary

Frette is seeking a Seasonal E-Commerce Customer Service Associate to embody a luxury brand experience online. You will manage multi-channel inquiries, process orders, and support post-purchase needs with meticulous attention to detail. This role is onsite for the holiday window and concludes by late January 2027.

The ideal candidate brings 2+ years in luxury client service, Salesforce Commerce Cloud and Dynamics 365 familiarity, and a polished, patient communication style for discerning clients.

Qualifications

• Minimum 2+ years in a client-facing customer service, corporate account management, or digital clienteling role (luxury retail or premium e-commerce environments highly preferred).
• Ability to work fully onsite at our designated office location for the duration of the holiday season.
• SFCC and Microsoft Dynamics 365 experience highly preferred.
• High proficiency across Microsoft Office suite with aptitude for learning specialized platforms quickly.
• Self-motivated, proactive, and thrives in a dynamic environment.
• Natural team player with positive cross-department collaboration.
• Methodical, organized, and detail-oriented with multi-tasking ability during peak volumes.
• Excellent verbal and written articulation suitable for discerning luxury clients.
• Grace under pressure with patience and discretion in problem resolution.

Responsibilities

• Omni-Channel Support: Provide knowledgeable, personalized, and sophisticated responses across phone, email, live chat, and text messaging.
• Order Management: Securely process customer orders and modifications via remote channels with real-time ERP accuracy.
• Service Excellence: Manage high volumes of inquiries while meeting Frette Service Standards.
• Client Consultation: Communicate product specifications, care instructions, and policies to guide purchasing decisions.
• CRM Enrichment: Track client preferences and notes in the CRM.
• Logistics Coordination: Coordinate with third‑party distribution to prioritize shipments and handle exceptions.
• Website Optimization: Report bugs and checkout feedback to the E‑commerce team.
• Issue Resolution: De-escalate concerns and elevate critical matters when needed.
• Returns & Exchanges: Process RMAs efficiently for rapid resolution.
• Cross‑Functional Collaboration: Work with boutiques, outlets, and wholesale accounts to ensure a unified brand experience.

Skills

Client-facing service

Exceptional communication

Attention to detail

Team player

Organizational skills

Patience under pressure

Tools

Salesforce Commerce Cloud (SFCC)

Microsoft Dynamics 365

Microsoft Office

Job description

Frette is seeking a Seasonal E-Commerce Customer Service Associate to embody a luxury brand experience online. You will manage multi-channel inquiries, process orders, and support post-purchase needs with meticulous attention to detail. This role is onsite for the holiday window and concludes by late January 2027.

The ideal candidate brings 2+ years in luxury client service, Salesforce Commerce Cloud and Dynamics 365 familiarity, and a polished, patient communication style for discerning clients.