Seasonal Luxury Cashier – Guest Experience

Tapestry (Coach/Kate Spade); Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach in Austin, TX is seeking a Lead Cashier to deliver exceptional customer service at the checkout, greeting customers warmly and creating a lasting impression, while acting as a brand ambassador for the Insider Program.

This role requires cash handling accuracy, processing returns, training peers, keeping the cashwrap organized, and supporting the team to maintain Coach service standards in a fast-paced luxury retail environment.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems and basic computer skills.
• Ability to work in a fast-paced environment and provide excellent customer service.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

Cash handling

Teamwork

Education

High school diploma

Tools

POS systems

Mobile POS devices

Job description

Coach in Austin, TX is seeking a Lead Cashier to deliver exceptional customer service at the checkout, greeting customers warmly and creating a lasting impression, while acting as a brand ambassador for the Insider Program.

This role requires cash handling accuracy, processing returns, training peers, keeping the cashwrap organized, and supporting the team to maintain Coach service standards in a fast-paced luxury retail environment.