Luxury Cashier & Customer Experience Lead

Tapestry, Inc.; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach in Houston, Texas seeks a Lead Cashier to deliver exceptional service at the cashwrap and uphold Coach Service standards. You will greet customers, promote the Insider Program, and ensure accurate cash handling in a fast-paced luxury environment.

Responsibilities include training teammates, processing returns, and maintaining a pristine, compliant sales floor while providing an outstanding customer experience.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Strong English language proficiency.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Cashier experience

Customer service

POS systems

Mobile tech familiarity

English proficiency

Tools

POS systems

Mobile devices

Job description

Coach in Houston, Texas seeks a Lead Cashier to deliver exceptional service at the cashwrap and uphold Coach Service standards. You will greet customers, promote the Insider Program, and ensure accurate cash handling in a fast-paced luxury environment.

Responsibilities include training teammates, processing returns, and maintaining a pristine, compliant sales floor while providing an outstanding customer experience.