Seasonal Lift Experience Manager — Lead & Inspire

Vail Resorts, Inc.; Eureka (MO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Ski/ Mountain pass perks

Free ski lessons

Friends and family lift discounts

40% lodging discounts

401(k) Retirement Plan

Employee Assistance Program

Training and development

Referral Program

Job summary

Vail Resorts, Inc. is hiring for a Lift Experience Assistant Manager to lead Ticket Scanning and Lift Operations, dispatch, and to drive department strategies across the resort.

You will schedule, hire, onboard, train, and manage performance while ensuring an exceptional guest and employee experience in a dynamic mountain environment. The role emphasizes staffing, development of leaders, safety, guest service, and adherence to company values.

Qualifications

• Must be at least 18 years old
• Ability to work outside, on your feet, in all weather conditions for long periods of time
• Track record of making independent decisions and taking ownership of outcomes
• Ability to stay enthusiastic and perform well in busy and stressful situations
• Willingness to work holidays and weekends as necessary
• Organization, accountability, responsibility, and punctuality
• Proven ability to make independent judgment calls that are in line with departmental and company values and standard operating procedures
• Professional guest service experience
• Previous Vail Resorts leadership experience preferred

Responsibilities

• Develop a high performing team through hiring, training, scheduling, performance management and development in accordance and alignment with company goals and strategies
• Create authentic connections with others; inspire trust and manage expectations while empowering others to share in the decision making and work process
• Develop future leaders while unlocking the potential of the supervisors, leads, and front- line scanners and lift operators Assist in development and execution of departmental strategies based around key performance indicators, including: safety, scanning accuracy, guest service, employee knowledge, employee engagement, workforce management, and budget management
• Foster a customer-focused environment and mindset to ensure delivery of an exceptional guest experience through all stages of the guest journey Promote, embrace, and adhere to Vail Resorts' Mission and Core Values
• Technical, operational, and scanning knowledge, or resort knowledge with high learning agility Works well as a member of a team of leaders, with an ability to influence major decisions through reasoned analysis, and good judgement about people and business issues
• Able to constructively challenge and hold others accountable
• Leads by example, possesses a strong work ethic, is collaborative, and has high self- awareness
• Is decisive and maintains authentic humility
• Possesses energy, drive and an ability to execute
• Is flexible, agile, resilient, and has the ability to adapt quickly in a rapid-paced executive level environment Embraces personal leadership development.

Job description

Vail Resorts, Inc. is hiring for a Lift Experience Assistant Manager to lead Ticket Scanning and Lift Operations, dispatch, and to drive department strategies across the resort.

You will schedule, hire, onboard, train, and manage performance while ensuring an exceptional guest and employee experience in a dynamic mountain environment. The role emphasizes staffing, development of leaders, safety, guest service, and adherence to company values.