Lead Lift Experience

Vail Resorts; Newbury (NH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Ski/Mountain perks

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional 개발

Referral Program

Job summary

Vail Resorts in Concord, NH is hiring for Lift Experience Lead roles to oversee two key areas: Lift Operations and Ticket Scanning.

The position requires leadership of staff, safety compliance, and strong guest-service skills in an outdoor alpine environment. Winter seasonal employment begins immediately with potential extension into summer; starting wage ranges from $22.00 to $29.22 per hour.

Qualifications

• High School Diploma or GED Equivalent required.
• 1-2 years of lift or mountain operations and/or scanning experience preferred.
• Must be physically capable of assisting guests and lifting up to 50 lbs.
• Must communicate fluently in English.
• Outdoor work in all weather conditions and alpine environment experience preferred.
• Ability to stand for the full shift and work a flexible schedule including holidays.

Responsibilities

• Lead daily operations of resort lifts, scheduling staff and procedures for opening/closing.
• Assist with hiring, training, and coaching operators and scanners.
• Monitor performance and provide coaching and direction with safety emphasis.
• Enforce laws, policies, and procedures to ensure guest safety.
• Coordinate with ski patrol, mountain safety, and lift maintenance on mountain issues.
• Plan orientations, trainings, and payroll; handle guest questions and resolutions.
• Supervise ticket scanning operations and auditoria; partner with related departments.

Skills

Communication

Leadership

English fluency

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Lift Experience Team’s mission is to provide employees and guests with a seamless end-to-end experience from maze entrance to lift unloading. Service is the foundation of everything we stand for at Vail Resorts, and our Lift Experience Team is no exception to this experience of a lifetime. The position(s) being hired are for a winter seasonal role beginning immediately with the future opportunity to possibly extend employment into the summer season as well.

The Lead Lift Experience position (formerly Team Lead) will be comprised of two components of responsibilities within the Lift Experience Department: Lead Lift Operations and Lead Ticket Checker.

As a Lift Operations Lead, you will be responsible for the safe operation of resort lifts, overseeing employees in the Lift Experience Team, while being courteous and efficient guest service champions with a proven ability to lead.

As a Ticket Checker Lead, you will help provide an experience of a lifetime for our guests and other employees. The Team Leader will oversee the daily operations of the ticket scanning department. You should be a leader who is friendly, approachable, and detail oriented. The ideal candidate should enjoy working outdoors in alpine weather conditions.

Job Specifications

• Starting Wage:$22.00/hr - $29.22/hr
• Employment Type:Winter Seasonal 2026/2027
• Shift Type:Full Timehours available
• Minimum Age:At least 18 years of age
• Housing Availability:No

Job Responsibilities

The Lead Lift Experience position (formerly Team Lead) will be comprised of two components of responsibilities within the Lift Experience Department: Lead Lift Operations and Lead Ticket Checker.

• Lead daily operations of resort lifts such as scheduling staff and procedures for opening and closing lifts.
• Assist with hiring, support, and training operators and scanners in daily operations and safety.
• Monitor and document lift operator performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary.
• Maintain up to date knowledge of and enforce all applicable laws, policies, and procedures to ensure the safety of all guests.
• Work closely with ski patrol, mountain safety, and lift maintenance/electric to assist and resolve any problems that may arise on the mountain.
• Promote clean and organized workstations.
• Report staff safety incidents to the manager immediately.
• Plan and assist with orientations, trainings, and payroll.
• Receive and assess guest questions, comments, and complaints providing timely resolutions.
• A Team Lead Lift Operator is a flexible employee within the Lift Experience department who takes on additional training to support ticket scanning.
• Other duties as assigned.
• Ticket Checker Lead Responsibilities
  • Supervise the daily operations and safety of the scanning department.
  • Be a point of escalation to support scanning equipment issues, ticket/pass problems, and ticket/pass misuse.
  • Work closely with PSS and Guest Services departments to assist and resolve any problems that may arise on the mountain.
  • Monitor daily job performance of the team, as well as provide and document coaching and discipline.
  • Monitor staffing levels and make adjustments as needed.
  • Report staff safety incidents to the manager immediately.
  • Plan and assist with orientations, trainings, and payroll.
  • Perform audits to track the performance of the scanning team.
  • Work with the lift operations team to ensure efficiency of maze set ups.
  • Other duties as assigned

Job Requirements

• High School Diploma or GED Equivalent required.
• 1-2 years of previous lift or mountain operations and/or scanning experience preferred.
• Must be physically capable of assisting guests while loading lifts; may lift up to 50 lbs.
• Must be able to communicate fluently in English.
• Must be able to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces.
• Intermediate or above skiing and riding skills.
• Willing and able to work outdoors in all alpine weather conditions.
• Ability to stand for the entire shift.
• Ability to work a flexible schedule including holidays and weekends.
• Excellent communication skills (English) and ability to present information in group settings.
• Ability to lead others.
• Ability to multi-task and make solid decisions.
• Proficiency with Microsoft Office.
• Willingness to learn company computer applications.

The expected pay range is$22.00/hr - $29.22/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 518234
Reference Date:10/09/2026
Job Code Function:Lift Experience

Nearest Major Market: Concord
Nearest Secondary Market: Manchester