Seasonal Level 1 IT Help Desk Agent (July - December)

Mechdyne Corporation; Naperville (IL); On-site; USD 23,419 - 28,929; Part time

Benefits offered by this job

Hands-on IT support experience

Collaborative team environment

Skill-building opportunities

Job summary

Mechdyne Corporation is seeking Seasonal Level 1 IT Help Desk Agents to provide support during a peak demand period. This role offers an opportunity to gain foundational IT skills while delivering excellent customer service.

Working onsite in either Naperville, IL, or Marshalltown, IA, you will troubleshoot technical issues, manage service requests, and collaborate with a supportive team. Ideal candidates have strong problem-solving abilities and a passion for technology.

This position runs from July through December and requires a commitment to the scheduled shift of 7:00 AM to 3:30 PM CT.

Qualifications

• Basic understanding of IT concepts (hardware, software, networking).
• Strong customer service and communication skills.
• Ability to troubleshoot issues and think critically.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems.
• Troubleshoot basic hardware, software, and network issues.
• Log, track, and resolve incidents and service requests in a timely manner.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Job description

Seasonal Level 1 IT Help Desk Agent (July – December)

Location: Naperville, IL or Marshalltown, IA (Onsite)

Schedule: Monday – Friday, 7:00 AM – 3:30 PM CT

Pay Range: $17.00 – $21.00 per hour

Duration: Seasonal (July through December)

Position Overview

Mechdyne is seeking Seasonal Level 1 IT Help Desk Agents to support a key client during a critical high-demand period. This role is ideal for individuals who enjoy problem-solving, delivering excellent customer service, and building foundational IT support experience in a fast-paced environment.

This seasonal position will run from July through December, aligning with a significant ramp-up period for one of our major clients.

Key Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems
• Troubleshoot basic hardware, software, and network issues
• Log, track, and resolve incidents and service requests in a timely manner
• Escalate complex issues to higher-level support teams as needed
• Deliver excellent customer service with clear communication and professionalism
• Follow established processes, documentation, and service-level agreements (SLAs)
• Assist with account setup, password resets, and system access requests

Qualifications

• Basic understanding of IT concepts (hardware, software, networking)
• Strong customer service and communication skills
• Ability to troubleshoot issues and think critically
• Comfortable working in a fast-paced, team-oriented environment
• Dependable with strong attention to detail
• Previous help desk or customer-facing experience is a plus, but not required
• 100% onsite role – candidates must be able to work from either:
  • Naperville, Illinois
  • Marshalltown, Iowa
• Ability to work the scheduled shift: 7:00 AM – 3:30 PM CT

Why Join Mechdyne?

• Gain hands-on IT support experience with a well-established technology leader
• Opportunity to work with a collaborative and supportive team
• Build valuable skills in technical troubleshooting and client service
• Potential for future opportunities based on performance and business needs

Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States.

Note: This is not a position for which non-US work visa sponsorship will be provided.