IT Help Desk Administrator

Dmg-Mori-Usa,-Inc; Hoffman Estates (IL); On-site; USD 65,000 - 70,000; Full time

Job summary

DMG MORI USA, Inc. in Hoffman Estates, IL seeks an IT Help Desk Administrator to deliver technical support for end users, manage devices, and deploy software across the organization. The role emphasizes customer service and maintaining a secure, productive IT environment for employees.

Hours are Monday–Friday, with opportunities to support executives and participate in IT projects. This is a full-time on-site role in Illinois.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field preferred.
• 3+ years in Help Desk, Desktop Support, or IT Support role.
• Experience with Windows and Microsoft 365 environments.
• Experience managing and troubleshooting mobile devices (iOS/iPadOS).
• Familiarity with Active Directory, endpoint management, and remote support tools.
• Experience with imaging, software deployment, and hardware troubleshooting.
• Strong troubleshooting across desktop, mobile, server, and networking tech.
• Excellent communication, organizational, and customer service skills.
• Certifications such as A+, Network+, Security+, Microsoft 365 Endpoint Administrator, ITIL or similar are highly desirable.

Responsibilities

• Provide technical support to employees across hardware, software, mobile devices, and business applications.
• Troubleshoot and resolve issues for local and remote users.
• Provide white-glove support to executives and senior leadership.
• Provision computers, deploy software, and configure workstations.
• Support and troubleshoot Apple iPhone and iPad devices.
• Assist with onboarding and offboarding, device prep, and account setup.
• Diagnose conference room tech issues (video, displays, audio, peripherals).
• Install, configure, and maintain approved business software and hardware.
• Track IT asset inventory and maintain records.
• Document issues, resolutions, and procedures in ticketing system and knowledge base.
• Escalate complex issues to senior IT staff.
• Communicate effectively with technical and non-technical users.
• Identify recurring issues and help develop long-term solutions.
• Support IT projects and technology initiatives as assigned.
• Perform other duties as assigned.

Skills

Windows OS

Microsoft 365

Mobile device support

Active Directory

Remote support tools

Hardware troubleshooting

Software deployment

Certifications (A+, Network+, Security

Communication skills

Customer service

Education

Bachelor’s degree in information technology or Computer Science

Tools

IT ticketing system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Administrator

Full Time Hoffman Estates, IL, US

21 days ago Requisition ID: 1549

Salary Range: $65,000.00 To $70,000.00 Annually

Job Title: IT Help Desk Administrator - IT Operations (Helpdesk & Desktop Support)

Hours: Monday-Friday, 8:30am to 5:30pm

Classification: Exempt

Position Overview:

We are seeking a motivated and customer-focused IT Help Desk Administrator to provide technical support for end users across DMG MORI USA locations. This role is responsible for delivering technical support services, troubleshooting hardware and software issues, supporting mobile devices, maintaining IT inventory, and assisting with endpoint deployments.

The successful candidate will possess strong technical troubleshooting skills, excellent customer service abilities, and a passion for helping users resolve technology challenges. This position plays a key role in ensuring a reliable, secure, and productive IT environment for employees throughout the organization.

Key Responsibilities:

• Provide technical support services to employees across a wide range of hardware, software, mobile devices, and business application needs.
• Troubleshoot and resolve hardware, software, operating system, and application problems for local and remote users.
• Provide white glove technical support to executives and senior leadership, ensuring timely resolution of issues with minimal disruption to business operations.
• Perform computer provisioning, software deployment, workstation setup, replacement, and configuration.
• Support and troubleshoot Apple iPhone and iPad devices.
• Assist with user onboarding and offboarding activities, including device preparation and account setup.
• Diagnose and resolve conference room technology issues, including video conferencing platforms, display systems, audio devices, and meeting room peripherals.
• Install, configure, and maintain approved business software and hardware.
• Track and maintain IT asset inventory, ensuring hardware and software records remain accurate.
• Document technical issues, resolutions, and support procedures within the IT ticketing system and knowledgebase.
• Escalate complex technical issues to senior IT staff when necessary.
• Communicate effectively with both technical and non-technical users while maintaining a high level of customer service.
• Identify recurring issues and assist with developing long-term solutions and process improvements.
• Support IT projects and technology initiatives as assigned.
• Perform other duties and projects as assigned.

Required Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field preferred.
• Minimum of 3 years of experience in a Help Desk, Desktop Support, or IT Support role.
• Experience supporting Microsoft Windows and Microsoft 365 environments.
• Experience managing and troubleshooting mobile devices, including iOS/iPadOS
• Familiarity with Active Directory, endpoint management solutions, and remote support tools.
• Experience with computer imaging, software deployment, and hardware troubleshooting.
• Strong troubleshooting and analytical skills across desktop, mobile, server, and networking technologies.
• Ability to install, configure, and support various hardware and software platforms.
• Experience working effectively with technical and non-technical personnel.
• Excellent communication, organizational, and customer service skills.
• Certifications such as A+, Network+, Security+, Microsoft 365 Endpoint Administrator, ITIL, or similar are highly desirable.

General office environment will be experienced. There will be periodic exposure to manufacturing environments, which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands:

• Frequent: Sitting at the desk, utilizing computers and phones, standing, walking, and reaching
• Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements. Bending, squatting, stooping, reaching, pushing, pulling, and lifting
• Occasional: Lifting or moving up to 50lbs