Level 1 IT Help Desk Agent

Mechdyne Corporation; Marshalltown, Northern (IA, KY); Hybrid; USD 35,000 - 44,000; Full time

Job summary

Mechdyne is seeking a Level 1 IT Help Desk Agent to join a dynamic support team. Location options include Marshalltown, IA, Naperville, IL, or Hybrid/Remote arrangements, with a pay rate of $17–$21 per hour and a Monday–Friday schedule.

You will handle incoming calls, emails, and chats, document issues in ticketing systems, and strive toward KPIs while following security standards to protect data.

Qualifications

• Experience with Remote IT Helpdesk Support.
• Willingness to learn something new every day.
• Excellent verbal and written communications.
• Educational degree, certificate, or equivalent experience in IT Services.
• Bilingual (English/Spanish) strongly preferred.

Responsibilities

• Provide friendly, courteous, and quality IT support to our clients by responding to incoming calls, web submissions, emails, and chats from clients experiencing technical issues
• Utilize a variety of ticketing systems to document, triage, track, and resolve client issues
• Proactively work towards Key Performance Indicators
• Adhere to industry security standards, diligently protecting company, client, and personal information

Skills

Remote IT Helpdesk Support

Willingness to learn

Verbal communication

Written communication

Bilingual English/Spanish

Education

Educational degree/certificate in IT Services

Tools

A+ Certification

Job description

Location: Marshalltown, IA, Naperville, IL, or Hybrid/Remote possible.
Pay Rate:$17 – $21/hour
Schedule: Monday - Friday 7:00AM - 3:30PM CT

Job Overview:

At Mechdyne, we don’t just solve IT problems, we create solutions that empower businesses and keep technology running smoothly 24/7. As a Level 1 IT Help Desk Agent, you’ll be part of a dynamic and supportive team that thrives on problem-solving, collaboration, and continuous learning.

We are looking for motivated IT professionals with a passion for customer service and technical troubleshooting. If you're ready to expand your expertise and work in a fast-paced, multi-client environment, Mechdyne is the place to grow your career.

What You'll Do:

• Provide friendly, courteous, and quality IT support to our clients by responding to incoming calls, web submissions, emails, and chats from clients experiencing technical issues
• Utilize a variety of ticketing systems to document, triage, track, and resolve client issues
• Proactively work towards Key Performance Indicators
• Adhere to industry security standards, diligently protecting company, client, and personal information

Power Skills You'll Bring:

• Experience with Remote IT Helpdesk Support
• An openness to learning something new every day
• Excellent verbal and written communications
• Educational degree, certificate, or equivalent experience in IT Services
• Bilingual (English/Spanish) strongly preferred

Qualifications That Will Set You Apart:

• A+ Certification

About Us:

We Value Giving Back: We are proud to help organizations around the world. It's essential to us that we help solve problems for the greater good and make a difference on the local level. Our commitment to the communities in which we live, and work is a longstanding part of our culture.

Statistics show that women, veterans, individuals with disabilities and minorities will not apply to a job if they believe they will not meet all of the listed requirements of a job. Don't be a statistic. We encourage all backgrounds to apply.

Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package. Our selection process includes personality and aptitude assessments.

Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States.

Note: This is not a position for which non-US work visa sponsorship will be provided.