Temporary Level 1 IT Help Desk Agent (September - February)

Mechdyne Corporation; Marshalltown, Northern (IA, KY); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Mechdyne is seeking a motivated and customer-focused Temporary Level 1 IT Help Desk Agent to join our team for a September–February contract, with potential for conversion based on performance.

As the first point of contact for technical support, you will assist users with a range of IT issues while delivering exceptional service. Location options include Marshalltown, IA, Naperville, IL, or hybrid/remote work; pay is $17–$21/hour.

Qualifications

• Strong communication and customer service skills.
• Basic knowledge of Windows operating systems and Microsoft Office.
• Ability to troubleshoot technical issues in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Previous help desk or customer support experience is a plus.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Log, track, and manage incidents and service requests.
• Escalate complex issues to higher-level support teams as needed.
• Follow standard operating procedures and maintain accurate documentation.
• Deliver a positive and professional customer experience with every interaction.

Skills

Communication

Customer service

Windows OS

Microsoft Office

Troubleshooting

Attention to detail

Job description

Temporary Level 1 IT Help Desk Agent (September - February)

ID

2026-846-997

# of Openings

1

Job Locations

Marshalltown HQ

Remote

Category

Customer Service/Support

More information about this job:

Temporary Level 1 IT Help Desk Agent (September - February)

Location: Marshalltown, IA or Naperville, IL, or Hybrid/Remote.
Duration:September – February (with potential for conversion to full-time)
Pay Rate:$17 – $21/hour
Schedule: Friday - Tuesday 7:00AM - 3:30PM CT

Position Overview

Mechdyne is seeking a motivated and customer-focusedTemporary Level 1 IT Help Desk Agentto join our team. This full-time contract role will run fromSeptember through February, with the opportunity for permanent conversion based on performance and business needs.

In this position, you’ll serve as the first point of contact for technical support, assisting users with a wide range of IT-related issues while delivering exceptional customer service.

Key Responsibilities

• Providefirst-level technical supportvia phone, email, and ticketing systems
• Troubleshoot and resolvebasic hardware, software, and network issues
• Log, track, and manage incidents and service requests
• Escalate complex issues to higher-level support teams as needed
• Follow standard operating procedures and maintain accurate documentation
• Deliver a positive and professional customer experience with every interaction

Schedule & Availability

• Schedule: Friday - Tuesday 7:00AM - 3:30PM CT

Qualifications

• Strong communication and customer service skills
• Basic knowledge of:
  • Windows operating systems
  • Microsoft Office applications
• Ability to troubleshoot technical issues in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Previous help desk or customer support experience is a plus

Why Join Mechdyne?

• Opportunity to gain hands-on IT support experience
• Potential forfull-time conversionat the end of the contract
• Supportive team environment with professional development opportunities

About us

We Value Giving Back: We are proud to help organizations around the world. It's essential to us that we help solve problems for the greater good and make a difference on the local level. Our commitment to the communities in which we live, and work is a longstanding part of our culture.

Statistics show that women, veterans, individuals with disabilities and minorities will not apply to a job if they believe they will not meet all of the listed requirements of a job. Don't be a statistic. We encourage all backgrounds to apply.

Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States.

Note: This is not a position for which non-US work visa sponsorship will be provided.

Salary Range: $17 - $21 per hour depending on experience and qualifications.