Seasonal IT Help Desk Technician — Windows/Mac Support

Evolving Solution Services; Tukwila (WA); On-site; USD 34,000 - 44,000; Full time

Job summary

RPI Print is seeking a Seasonal/Temp IT Help Desk Technician to support our Seattle team in a fast-paced production environment. You will provide hands-on support for hardware, software, and network issues, acting as the first point of contact for IT needs.

This contract role requires solid troubleshooting skills, strong customer service, and the ability to work independently. You may lift up to 50 lbs and adapt to varying shifts as coverage is needed.

Qualifications

• IT support experience or training in troubleshooting hardware/software.
• Strong problem-solving and the ability to work independently.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational skills and attention to detail.
• Ability to lift and carry up to 50 lbs. and perform maintenance on computer components.

Responsibilities

• Act as the first point of contact for IT support needs.
• Troubleshoot and resolve hardware and software issues.
• Learn new systems and tools with minimal ramp time.
• Escalate complex problems to senior team members as needed.
• Log issues and resolutions in the ticketing system.
• Follow up with users to confirm successful solutions.
• Assist with IT projects and other duties as assigned by supervisor.
• Be flexible to adjust schedules with 24-hour notice if coverage is needed.

Skills

IT support

Troubleshooting

Customer service

Communication skills

Windows OS

Mac OS

Data privacy

Problem-solving

Tools

Ticketing system

Job description

RPI Print is seeking a Seasonal/Temp IT Help Desk Technician to support our Seattle team in a fast-paced production environment. You will provide hands-on support for hardware, software, and network issues, acting as the first point of contact for IT needs.

This contract role requires solid troubleshooting skills, strong customer service, and the ability to work independently. You may lift up to 50 lbs and adapt to varying shifts as coverage is needed.