IT Help Desk Technician

Evolving Solution Services; Tukwila (WA); On-site; USD 34,000 - 44,000; Full time

Job summary

RPI Print is seeking a Seasonal/Temp IT Help Desk Technician to support our Seattle team in a fast-paced production environment. You will provide hands-on support for hardware, software, and network issues, acting as the first point of contact for IT needs.

This contract role requires solid troubleshooting skills, strong customer service, and the ability to work independently. You may lift up to 50 lbs and adapt to varying shifts as coverage is needed.

Qualifications

• IT support experience or training in troubleshooting hardware/software.
• Strong problem-solving and the ability to work independently.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational skills and attention to detail.
• Ability to lift and carry up to 50 lbs. and perform maintenance on computer components.

Responsibilities

• Act as the first point of contact for IT support needs.
• Troubleshoot and resolve hardware and software issues.
• Learn new systems and tools with minimal ramp time.
• Escalate complex problems to senior team members as needed.
• Log issues and resolutions in the ticketing system.
• Follow up with users to confirm successful solutions.
• Assist with IT projects and other duties as assigned by supervisor.
• Be flexible to adjust schedules with 24-hour notice if coverage is needed.

Skills

IT support

Troubleshooting

Customer service

Communication skills

Windows OS

Mac OS

Data privacy

Problem-solving

Tools

Ticketing system

Job description

IT Help Desk Technician (Contract - Approximately 2 Month Assignment)

RPI Print, a global leader in print-on-demand, is looking for a Seasonal/Temp Help Desk Tech to support our Seattle team.

This role provides hands‑on technical support for hardware, software, and network issues in a fast-paced production environment. It's a great opportunity for someone with solid troubleshooting skills and a customer-first mindset to gain experience in IT.

Key Responsibilities

• Act as the first point of contact for IT support needs.
  
• Troubleshoot and resolve hardware (computers, printers, etc.) and software issues.
• Ability to learn new systems and tools, and contribute with minimal ramp time.
• Escalate more complex problems to senior team members as needed.
• Log issues and resolutions in the ticketing system.
• Follow up with users to confirm successful solutions.
• Assist with IT projects and other duties assigned by the supervisor.
• Be flexible to adjust schedules with 24‑hour notice if coverage is needed.

Required Skills:

• IT support experience or equivalent training in troubleshooting hardware/software.
• Strong problem-solving skills and the ability to work independently.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational skills and attention to detail.
• Ability to lift and carry up to 50 lbs. and perform maintenance on computer systems with small components.

Preferred Skills:

• Experience providing customer service in a technical support environment.
• Working knowledge of Windows and Mac OS.
• Familiarity with standard office automation products.
• Experience using ticketing systems for IT support.

Work Environment & Physical Requirements

• Frequent use of a keyboard for data entry and troubleshooting.
• May be required to use a wave or scissor lift for equipment maintenance.
• Must be able to adapt to changing work environments in a fast-paced production setting.

About us:

At RPI Print, we are transforming how products are created, produced, and delivered worldwide. Every day, our cloud-based platform powers millions of personalized, on‑demand items that reach customers with speed, quality, and sustainability. We partner with leading brands, publishers, and creative platforms, including Blurb.com, our consumer‑facing self-publishing brand, to bring ideas to life at global scale. By combining innovative technology with a distributed manufacturing network, RPI is reimagining the future of personalized production.

Join us at RPI and be part of a team that values technology, problem‑solving, and customer satisfaction!

Schedule:

Training will take place on A Shift. Following completion of training, the position will be assigned to either A, B or C Shift. Candidates should be flexible and available to work various shifts based on business needs.