IT Support Technician

Reliant IS; SeaTac (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Paid time off

401(k)

Cell phone stipend

Job summary

Reliant IS is seeking an IT Field Technician for an in-person role in SeaTac, WA. This full-time floater position features a 10-hour shift schedule (11:30 p.m. to 10:00 p.m., Sunday through Wednesday; weekends as needed) with 40 hours guaranteed.

Pay ranges from $24.00 to $27.00 per hour, plus dental, health, and vision insurance, PTO, a 401(k), and a cell phone stipend. You will support our team with dependable technical service and strong customer interaction skills.

Qualifications

• At least 1 year of IT experience; 2 years preferred.
• Strong customer service, clear communication, and documentation skills.
• Detail-oriented with a positive attitude toward technology.
• Hands-on hardware assembly and troubleshooting.
• Experience installing Windows and software.
• Ability to diagnose printers and peripherals.
• Fluent in spoken and written English; MCP or higher, CompTIA A+ and Network+ preferred.

Responsibilities

• Provide exceptional customer support and promptly handle break/fix requests.
• Work assigned IT service tickets as needed.
• Troubleshoot and repair desktops, laptops, mobile devices, and baggage printers.
• Install new computers, displays, and other IT equipment as required.
• Maintain timecards, worksheets, and required paperwork.
• Follow policies while keeping a clean and safe work environment.
• Communicate courteously with customers and collaborate with staff.
• Maintain professional appearance and demeanor at all times.

Skills

Customer service

Communication

Documentation

Attention to detail

Multi-tasking

English proficiency

Job description

Requirements

Must have:

• Were looking for someone with at least 1 year of prior IT experience; 2 years is preferred.
• Strong customer service, clear communication, and solid documentation skills are essential.
• You should have a keen eye for detail, a positive attitude toward technology, and the flexibility to manage multiple tasks.
• Hands-on knowledge of desktop and laptop hardware assembly and troubleshooting is required.
• Experience installing Windows and software is needed.
• You should be able to diagnose printers and other peripherals.
• You must communicate effectively with staff and customers and be fluent in both spoken and written English.
• Preferred certifications include Microsoft MCP or higher, CompTIA A+, and CompTIA Network+.
• We expect a professional demeanor, a strong work ethic, and a self-driven approach.

Responsibilities:

• We provide exceptional customer support and handle break/fix requests promptly.
• We work assigned IT service tickets as needed.
• We troubleshoot and repair desktops, laptops, mobile devices, and baggage printers.
• We install new computers, displays, and other IT equipment when required.
• We maintain accurate timecards, worksheets, and required paperwork.
• We follow company policies and procedures while keeping a clean and safe work environment.
• We communicate courteously with customers and collaborate with other staff as needed.
• We maintain the established dress code and uphold a professional attitude at all times.

Company:

Were hiring an IT Field Technician for an in-person role in SeaTac, WA. This is a full-time floater position with a 10-hour shift schedule, including Sunday through Wednesday from 11:30 p.m. to 10:00 p.m., weekends as needed, and 40 hours guaranteed. The hourly pay range is $24.00 to $27.00. We offer dental, health, and vision insurance, paid time off, a 401(k), and a cell phone stipend. Were looking for someone who can support our team with dependable technical service and strong customer interaction skills.