IT Help Desk Technician

Evolving Solution Services; Kennesaw (GA); On-site; USD 28,000 - 34,000; Full time

Job summary

RPI Print is seeking a Seasonal/Temp IT Help Desk Technician for a contract assignment to support our Seattle team. The role provides hands-on technical support for hardware, software, and network issues in a fast-paced production environment.

Ideal candidates have solid troubleshooting skills and a customer-first mindset, with experience in IT support, strong communication, and the ability to learn new systems quickly.

Qualifications

• IT support experience or equivalent training in troubleshooting hardware/software.
• Strong problem-solving skills and the ability to work independently.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational skills and attention to detail.
• Ability to lift and carry up to 50 lbs. and perform maintenance on computer systems with small components.

Responsibilities

• Act as the first point of contact for IT support needs.
• Troubleshoot and resolve hardware (computers, printers, etc.) and software issues.
• Ability to learn new systems and tools, and contribute with minimal ramp time.
• Escalate more complex problems to senior team members as needed.
• Log issues and resolutions in the ticketing system.
• Follow up with users to confirm successful solutions.
• Assist with IT projects and other duties assigned by the supervisor.
• Be flexible to adjust schedules with 24-hour notice if coverage is needed.

Skills

IT support experience

Problem-solving skills

Communication skills

Discretion with confidential info

Organizational skills

Physical ability to lift up to 50 lbs

Tools

Windows OS

Mac OS

Ticketing systems

Office automation products

Job description

IT Help Desk Technician (Contract - Approximately 2 Month Assignment)

RPI Print, a global leader in print-on-demand, is looking for aSeasonal/Temp Help Desk Tech to support our Seattle team.

This role provides hands-on technical support for hardware, software, and network issues in a fast-paced production environment. It's a great opportunity for someone with solid troubleshooting skills and a customer-first mindset to gain experience in IT.

Key Responsibilities

• Act as the first point of contact for IT support needs.
  
• Troubleshoot and resolve hardware (computers, printers, etc.) and software issues.
• Ability to learn new systems and tools, and contribute with minimal ramp time.
• Escalate more complex problems to senior team members as needed.
• Log issues and resolutions in the ticketing system.
• Follow up with users to confirm successful solutions.
• Assist with IT projects and other duties assigned by the supervisor.
• Be flexible to adjust schedules with 24-hour notice if coverage is needed.

Required Skills:

• IT support experience or equivalent training in troubleshooting hardware/software.
• Strong problem-solving skills and the ability to work independently.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational skills and attention to detail.
• Ability to lift and carry up to 50 lbs. and perform maintenance on computer systems with small components.

Preferred Skills:

• Experience providing customer service in a technical support environment.
• Working knowledge of Windows and Mac OS.
• Familiarity with standard office automation products.
• Experience using ticketing systems for IT support.

Work Environment & Physical Requirements

• Frequent use of a keyboard for data entry and troubleshooting.
• May be required to use a wave or scissor lift for equipment maintenance.
• Must be able to adapt to changing work environments in a fast-paced production setting.

About us:

At RPI Print, we are transforming how products are created, produced, and delivered worldwide. Every day, our cloud-based platform powers millions of personalized, on-demand items that reach customers with speed, quality, and sustainability. We partner with leading brands, publishers, and creative platforms, including Blurb.com, our consumer-facing self-publishing brand, to bring ideas to life at global scale. By combining innovative technology with a distributed manufacturing network, RPI is reimagining the future of personalized production.

Join us at RPI and be part of a team that values technology, problem-solving, and customer satisfaction!

IT Help Desk Technician (Contract - Approximately 2 Month Assignment)

RPI Print, a global leader in print-on-demand, is looking for aSeasonal/Temp Help Desk Tech to support our Seattle team.

This role provides hands-on technical support for hardware, software, and network issues in a fast-paced production environment. It's a great opportunity for someone with solid troubleshooting skills and a customer-first mindset to gain experience in IT.

Key Responsibilities

• Act as the first point of contact for IT support needs.
  
• Troubleshoot and resolve hardware (computers, printers, etc.) and software issues.
• Ability to learn new systems and tools, and contribute with minimal ramp time.
• Escalate more complex problems to senior team members as needed.
• Log issues and resolutions in the ticketing system.
• Follow up with users to confirm successful solutions.
• Assist with IT projects and other duties assigned by the supervisor.
• Be flexible to adjust schedules with 24-hour notice if coverage is needed.

Required Skills:

• IT support experience or equivalent training in troubleshooting hardware/software.
• Strong problem-solving skills and the ability to work independently.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational skills and attention to detail.
• Ability to lift and carry up to 50 lbs. and perform maintenance on computer systems with small components.

Preferred Skills:

• Experience providing customer service in a technical support environment.
• Working knowledge of Windows and Mac OS.
• Familiarity with standard office automation products.
• Experience using ticketing systems for IT support.

Work Environment & Physical Requirements

• Frequent use of a keyboard for data entry and troubleshooting.
• May be required to use a wave or scissor lift for equipment maintenance.
• Must be able to adapt to changing work environments in a fast-paced production setting.

About us:

At RPI Print, we are transforming how products are created, produced, and delivered worldwide. Every day, our cloud-based platform powers millions of personalized, on-demand items that reach customers with speed, quality, and sustainability. We partner with leading brands, publishers, and creative platforms, including Blurb.com, our consumer-facing self-publishing brand, to bring ideas to life at global scale. By combining innovative technology with a distributed manufacturing network, RPI is reimagining the future of personalized production.

Join us at RPI and be part of a team that values technology, problem-solving, and customer satisfaction!

Training will take place on A Shift. Atlanta and Rochester positions will transition to B Shift.