In-Person Seasonal Client Concierge — Tax Office

H&R Block, Inc.; Cedar Land (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage daily front-desk operations in an in-person office in Connecticut. You will schedule appointments, match clients with tax professionals, and support intake processes while maintaining a professional, confidential environment.

The role requires strong communication, the ability to multitask, and comforts with basic computer tools, with availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills when serving clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Office computer tools

Evenings & weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage daily front-desk operations in an in-person office in Connecticut. You will schedule appointments, match clients with tax professionals, and support intake processes while maintaining a professional, confidential environment.

The role requires strong communication, the ability to multitask, and comforts with basic computer tools, with availability to work evenings and weekends during tax season.