Seasonal In-Person Client Concierge & Front Desk

H&R Block, Inc.; Natick (MA); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Office training

Career progression

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will work with tax professionals and be part of a team delivering a professional client experience during tax season.

The role requires strong interpersonal skills, multitasking, and comfort with basic computer tools. Evening and weekend availability is needed for peak tax season activity.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Office software

Scheduling

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will work with tax professionals and be part of a team delivering a professional client experience during tax season.

The role requires strong interpersonal skills, multitasking, and comfort with basic computer tools. Evening and weekend availability is needed for peak tax season activity.