Seasonal Group Air Specialist

BI WORLDWIDE; Edina (MN); On-site; USD 40,000 - 43,000; Full time

Job summary

BI WORLDWIDE seeks a Seasonal Group Air Consultant to issue airline tickets and assist with extension requests from January through August each year. You will manage the program's air budget, handle attendee questions, and support planning meetings with account teams and customers.

The role requires strong customer service, multitasking, and attention to detail, with flexibility to work overtime and mentor junior staff as needed.

Qualifications

• Organized and ability to manage multiple tasks with attention to detail.
• GDS experience but not required (Amadeus preferred).
• Excellent verbal and written communication skills.
• Above average customer service skills.
• 3 years business experience.
• Advanced MS Office skills.
• Undergraduate degree preferred but not required.

Responsibilities

• Maintain department billing spreadsheet and submit billing paperwork.
• Negotiate and manage group air block and contracts, inventory management.
• Re-cost air on each program at regular intervals.
• Route passengers to group destination utilizing negotiated fares.
• Manage participant and VIP requests.
• Issue airline tickets and itineraries.
• Participate in planning meetings with account team and customers.
• Field and manage all attendee air travel questions, extension requests, and frequently asked questions via phone and email.
• Prepare for and present attendee information at briefing meeting prior to event operation.
• Participate in and gather data for debrief and account review meetings.
• Abide by BIW and customer corporate registration and security guidelines.
• Work overtime and non-traditional hours to support deadlines and customer requests.
• Train and mentor new Group Air Consultants.
• Keep department working documentation up to date.
• Provide departmental support as requested by Director.

Skills

Organized

Attention to detail

Customer service

Verbal and written communication

Education

Undergraduate degree preferred

Air Ticketing/Planning experience preferred

Tools

Amadeus

MS Office

Job description

BI WORLDWIDE seeks a Seasonal Group Air Consultant to issue airline tickets and assist with extension requests from January through August each year. You will manage the program's air budget, handle attendee questions, and support planning meetings with account teams and customers.

The role requires strong customer service, multitasking, and attention to detail, with flexibility to work overtime and mentor junior staff as needed.