Group Air Specialist

One10; Minneapolis (MN); On-site; USD 33,000 - 47,000; Full time

Job summary

One10 is seeking a Group Air Specialist to deliver exceptional customer service for travel registrations and airline reservations, while managing budgets for meetings and events.

You will handle airline tickets, complex itineraries, and post-travel adjustments, coordinating with multiple teams to ensure program success and policy adherence.

Qualifications

• 4-year degree and/or minimum 3 years travel agency experience preferred.
• Apollo Global Distribution System (GDS) knowledge.
• Preferred knowledge of Cvent Registration System.
• Excellent customer service skills.
• Excellent written and verbal communication skills.

Responsibilities

• Act as Air Lead on assigned programs, handling 800# calls and emails within SLA.
• Book and issue airline tickets, including domestic and complex international routings.
• Collect credit card information for travel by attendees and manage payments.
• Consult with attendees and arrange pre/post travel extensions as requested.
• Coordinate with Air Purchasing and other teams to ensure program compliance.
• Exchange and refund airline tickets as needed.
• Manage pretrip mailing documents related to air travel.

Skills

Customer service

Written communication

Verbal communication

Education

4-year degree

Travel agency experience

Tools

Apollo GDS

Cvent Registration System

Job description

About Us

At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you.

Believe in Better Solutions

We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity.

Believe in a Better You

At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well‑being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment.

Job Description

The Group Air Specialist is responsible for providing customer service for registration and airline reservations/ticketing while managing financial and hourly budget for meeting and event programs. Exceeding client and individual attendee expectations while improving program efficiencies.

Scope of Work

• Act as Air Lead on assigned programs which includes answering 800# phone calls and responding to email messages from program travelers within required SLA
• Display up-to-date knowledge of Cvent and Apollo GDS, including Profiles, Scripts, Galileo Groups and Queue maintenance
• Book and issue airline tickets, both domestic and complex international routings that comply with specific program requirements and individual traveler’s needs, utilizing scheduled air, blocked space, charters, discount contracts, and private fares
• Advise and collect credit card information due for personal travel by attendees, buy‑ins and activities.
• Consult with attendee and book pre/post travel extensions as requested
• Partner with Customer Xperience Coordinators, Event Managers, Purchasing & Design, and Air Purchasing to ensure adherence to all pertinent program information
• Exchange and refund airline tickets as required
• Manage all PreTrip mailing documents as it relates to air travel, i.e., View Trips
• Create custom reports, including Arrival/Departure Manifests and, if needed, report analysis for loaders, greeters, and riders
• Manage attendee registrations by updating Cvent with requested changes, adding detailed notes as needed, and managing roommate pairings as well as registration system charges, changes, etc.
• Perform other duties as needed

Knowledge, Skills, and Abilities

• Applies basic knowledge to accomplish assigned tasks and processes. Proficient or developing proficiency in role.
• 4-year degree and/or minimum 3 years travel agency experience preferred
• Apollo Global Distribution System (GDS) knowledge
• Preferred knowledge of Cvent Registration System
• Excellent customer service skills
• Excellent written and verbal communication skills

Maximum Base Pay

28.85 USD