Remote Air Lead & Travel Reservations

One10; United States; Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Remote work allowed

Job summary

One10 is seeking a Group Air Specialist to deliver exceptional traveler support, ticketing, and program coordination. You'll manage 800# inquiries, book complex international itineraries, and coordinate with cross-functional teams to ensure program success.

Ideal candidates bring a 4-year degree (or 3 years travel agency experience) and strong knowledge of Apollo GDS and Cvent, plus outstanding customer service and communication skills. This is a remote role supporting clients nationwide.

Qualifications

• 4-year degree and/or minimum 3 years travel agency experience preferred.
• Excellent customer service skills and communication abilities.

Responsibilities

• Act as Air Lead on assigned programs which includes answering 800# phone calls and responding to email messages from program travelers within required SLA
• Display up-to-date knowledge of Cvent and Apollo GDS, including Profiles, Scripts, Galileo Groups and Queue maintenance
• Book and issue airline tickets, both domestic and complex international routings that comply with specific program requirements and individual traveler’s needs, utilizing scheduled air, blocked space, charters, discount contracts, and private fares
• Advise and collect credit card information due for personal travel by attendees, buy-ins and activities.
• Consult with attendee and book pre/post travel extensions as requested
• Partner with Customer Xperience Coordinators, Event Managers, Purchasing & Design, and Air Purchasing to ensure adherence to all pertinent program information
• Exchange and refund airline tickets as required
• Manage all PreTrip mailing documents as it relates to air travel, i.e., View Trips
• Create custom reports, including Arrival/Departure Manifests and, if needed, report analysis for loaders, greeters, and riders
• Manage attendee registrations by updating Cvent with requested changes, adding detailed notes as needed, and managing roommate pairings as well as registration system charges, changes, etc.
• Perform other duties as needed

Skills

Customer service

Verbal communication

Written communication

Education

Bachelor's degree

Tools

Apollo GDS

Cvent

Job description

One10 is seeking a Group Air Specialist to deliver exceptional traveler support, ticketing, and program coordination. You'll manage 800# inquiries, book complex international itineraries, and coordinate with cross-functional teams to ensure program success.

Ideal candidates bring a 4-year degree (or 3 years travel agency experience) and strong knowledge of Apollo GDS and Cvent, plus outstanding customer service and communication skills. This is a remote role supporting clients nationwide.