Temp. Group Air Coordinator

BI WORLDWIDE; Edina (MN); On-site; USD 33,000 - 36,000; Full time

Job summary

BI WORLDWIDE's Event Solutions Group in Minneapolis is seeking eight Temporary Group Air Coordinators to support group air travel, including reservations, ticketing, traveler assistance, and reporting. This fast-paced role emphasizes detail and service excellence as you collaborate with account teams and customers.

The assignment runs December 2026 through March 2027 at the Minneapolis Metro headquarters, with an hourly rate of $24.00–$26.00.

Qualifications

• You will be successful in this role if you are an excellent verbal and written communicator.
• You are passionate about providing exceptional customer service via phone and email.
• You are highly organized with strong attention to detail.
• You can balance multiple projects, priorities, and deadlines.
• You are a dependable team contributor and proficient with MS Office.

Responsibilities

• Manage participant air travel requests and needs.
• Monitor airline ticketing queues and itineraries.
• Route passengers to group destinations using negotiated fares.
• Handle credit card payments and collections.
• Answer attendee air travel questions by phone and email.
• Collaborate with account teams and customers during planning meetings.
• Use Lenos registration site to ensure flight data accuracy and generate reports.
• Follow BIW and customer registration and security guidelines.
• Work overtime and non-traditional hours to meet deadlines and requests.

Skills

Verbal communication

Written communication

Organized

Attention to detail

Microsoft Office

Customer service

Time management

Team player

Multi-tasking

Education

Bachelor's degree preferred

Tools

Amadeus

Lenos registration site

Job description

Creating Outstanding Experiences Through Service

The Event Solutions Group is looking for eight (8) enthusiastic, detail-driven professionals to join the team as Temporary Group Air Coordinators.

In this fast-paced and highly detailed role, you will support all aspects of group air travel, including airline reservations, ticketing, traveler assistance, schedule management, billing and air reporting. You will help to ensure travelers reach their destinations efficiently while providing timely communication, problem resolution, and exceptional customer service.

If you have an interest in airline reservations, ticketing, travel technology, and data-driven solutions, and enjoy working in a fast-paced, collaborative environment, we'd love to hear from you. Join the Group Air Management team and help deliver seamless travel experiences through a combination of service excellence, technology, and operational expertise.

Commitment required: December 2026 through March 2027

This position is located in our Minneapolis Metro headquarters.

What You'll Do

• Manage participant air travel requests and needs.
• Monitor airline ticketing queues and itineraries.
• Route passengers to group destination utilizing negotiated fares.
• Manage credit card payment processing and collections.
• Field and manage attendee air travel questions, and frequently asked questions via phone and email.
• Partner with account teams and customers during planning meetings.
• Work within Lenos registration site to ensure accurate data of flight schedules and generate reporting.
• Abide by BIW and customer corporate registration and security guidelines.
• Work overtime and non-traditional hours to meet deadlines and customer requests.

What You'll Bring

You will be successful in this role if you are:

• An excellent verbal and written communicator.
• Passionate about providing exceptional customer service via phone and email interactions.
• Highly organized with strong attention to detail.
• Comfortable balancing multiple projects, priorities, and deadlines.
• A positive and dependable team contributor.
• Proficient in Microsoft Office applications.
• Adaptable, resourceful, and energized by a fast-moving environment.
• Organized and ability to manage multiple tasks with an attention to detail.
• Excellent verbal and written communication skills.
• Above average customer service skills.

Preferred Experience

• GDS experience but not required (Amadeus preferred).
• Advanced MS Office skills.
• Some previous business experience required. Air Ticketing, Planning, or similar experience in a corporate or 3rd party setting preferred but not required.
• Undergraduate degree preferred but not required.

Want to make an Impact?

If you are interested or passionate about air travel, airline reservations, and delivering outstanding traveler experiences, this could be the opportunity for you. We are looking for someone who is organized, detail-oriented, and enjoys working with travelers, airlines, and internal teams to ensure smooth and successful travel programs.

This position is located at our Minneapolis Metro headquarters.

Hourly Rate Range: $24.00 to $26.00 per hour. The final salary and offer will be determined by the applicant's background, experience, and skills.