Temp. Group Air Coordinator

Bi-Worldwide; Edina (MN); On-site; USD 33,000 - 36,000; Full time

Job summary

BI WORLDWIDE in Minneapolis is seeking eight Temporary Group Air Coordinators to join the Event Solutions Group. You will manage group air travel requests, ticketing, traveler assistance, and reporting in a fast-paced environment, ensuring timely communication and strong customer service.

This role focuses on airline reservations, schedule management, and data-driven solutions with flexibility for overtime to meet deadlines and client needs, from December 2026 through March 2027.

Qualifications

• Excellent verbal and written communication.
• Passionate about delivering exceptional customer service via phone and email.
• Highly organized with strong attention to detail.
• Able to balance multiple projects, priorities, and deadlines.
• Proficient in Microsoft Office applications.
• Some previous business experience with air travel preferred.

Responsibilities

• Manage participant air travel requests and needs.
• Monitor airline ticketing queues and itineraries.
• Route passengers to group destination utilizing negotiated fares.
• Manage credit card payment processing and collections.
• Field and manage attendee air travel questions via phone and email.
• Partner with account teams and customers during planning meetings.
• Work within Lenos registration site to ensure accurate data of flight schedules and generate reporting.
• Abide by BIW and customer corporate registration and security guidelines.
• Work overtime and non-traditional hours to meet deadlines and customer requests.

Skills

Verbal communication

Written communication

Customer service

Organization

Multitasking

Team player

Adaptability

Education

Undergraduate degree (preferred)

Tools

Amadeus

Microsoft Office

Job description

At BI WORLDWIDE, we are committed to creating belongingness, where D\&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

This position is located in our Minneapolis Metro headquarters.

Creating Outstanding Experiences Through Service

The Event Solutions Group is looking for eight (8) enthusiastic, detail-driven professionals to join the team as Temporary Group Air Coordinators.

In this fast-paced and highly detailed role, you will support all aspects of group air travel, including airline reservations, ticketing, traveler assistance, schedule management, billing and air reporting. You will help to ensure travelers reach their destinations efficiently while providing timely communication, problem resolution, and exceptional customer service.

If you have an interest in airline reservations, ticketing, travel technology, and data-driven solutions, and enjoy working in a fast-paced, collaborative environment, we'd love to hear from you. Join the Group Air Management team and help deliver seamless travel experiences through a combination of service excellence, technology, and operational expertise.

Commitment required: December 2026 through March 2027

What You\'ll Do

• Manage participant air travel requests and needs.
• Monitor airline ticketing queues and itineraries.
• Route passengers to group destination utilizing negotiated fares.
• Manage credit card payment processing and collections.
• Field and manage attendee air travel questions, and frequently asked questions via phone and email.
• Partner with account teams and customers during planning meetings.
• Work within Lenos registration site to ensure accurate data of flight schedules and generate reporting.
• Abide by BIW and customer corporate registration and security guidelines.
• Work overtime and non-traditional hours to meet deadlines and customer requests.

What You\'ll Bring

You will be successful in this role if you are:

• An excellent verbal and written communicator.
• Passionate about providing exceptional customer service via phone and email interactions.
• Highly organized with strong attention to detail.
• Comfortable balancing multiple projects, priorities, and deadlines.
• A positive and dependable team contributor.
• Proficient in Microsoft Office applications.
• Adaptable, resourceful, and energized by a fast-moving environment.
• Organized and ability to manage multiple tasks with an attention to detail.
• Excellent verbal and written communication skills.

Preferred Experience

• GDS experience but not required (Amadeus preferred).
• Advanced MS Office skills.
• Some previous business experience required. Air Ticketing, Planning, or similar experience in a corporate or 3 rd party setting preferred but not required.
• Undergraduate degree preferred but not required.

Want to make an Impact?

If you are interested or passionate about air travel, airline reservations, and delivering outstanding traveler experiences, this could be the opportunity for you. We are looking for someone who is organized, detail-oriented, and enjoys working with travelers, airlines, and internal teams to ensure smooth and successful travel programs.

Hourly Rate Range: $24.00 to $26.00 per hour. The final salary and offer will be determined by the applicant's background, experience, and skills.

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