Group Air Specialist

One10; United States; Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Remote work allowed

Job summary

One10 is seeking a Group Air Specialist to deliver exceptional traveler support, ticketing, and program coordination. You'll manage 800# inquiries, book complex international itineraries, and coordinate with cross-functional teams to ensure program success.

Ideal candidates bring a 4-year degree (or 3 years travel agency experience) and strong knowledge of Apollo GDS and Cvent, plus outstanding customer service and communication skills. This is a remote role supporting clients nationwide.

Qualifications

• 4-year degree and/or minimum 3 years travel agency experience preferred.
• Excellent customer service skills and communication abilities.

Responsibilities

• Act as Air Lead on assigned programs which includes answering 800# phone calls and responding to email messages from program travelers within required SLA
• Display up-to-date knowledge of Cvent and Apollo GDS, including Profiles, Scripts, Galileo Groups and Queue maintenance
• Book and issue airline tickets, both domestic and complex international routings that comply with specific program requirements and individual traveler’s needs, utilizing scheduled air, blocked space, charters, discount contracts, and private fares
• Advise and collect credit card information due for personal travel by attendees, buy-ins and activities.
• Consult with attendee and book pre/post travel extensions as requested
• Partner with Customer Xperience Coordinators, Event Managers, Purchasing & Design, and Air Purchasing to ensure adherence to all pertinent program information
• Exchange and refund airline tickets as required
• Manage all PreTrip mailing documents as it relates to air travel, i.e., View Trips
• Create custom reports, including Arrival/Departure Manifests and, if needed, report analysis for loaders, greeters, and riders
• Manage attendee registrations by updating Cvent with requested changes, adding detailed notes as needed, and managing roommate pairings as well as registration system charges, changes, etc.
• Perform other duties as needed

Skills

Customer service

Verbal communication

Written communication

Education

Bachelor's degree

Tools

Apollo GDS

Cvent

Job description

AboutUs

At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you.

Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what’s possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity.

Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it’s our shared commitment.

Job Description

The Group Air Specialist is responsible for providing customer service for registration and airline reservations/ticketing while managing financial and hourly budget for meeting and event programs. Exceeding client and individual attendee expectations while improving program efficiencies.

Job Description Details:

Scope of Work

• Act as Air Lead on assigned programs which includes answering 800# phone calls and responding to email messages from program travelers within required SLA
• Display up-to-date knowledge of Cvent and Apollo GDS, including Profiles, Scripts, Galileo Groups and Queue maintenance
• Book and issue airline tickets, both domestic and complex international routings that comply with specific program requirements and individual traveler’s needs, utilizing scheduled air, blocked space, charters, discount contracts, and private fares
• Advise and collect credit card information due for personal travel by attendees, buy-ins and activities.
• Consult with attendee and book pre/post travel extensions as requested
• Partner with Customer Xperience Coordinators, Event Managers, Purchasing & Design, and Air Purchasing to ensure adherence to all pertinent program information
• Exchange and refund airline tickets as required
• Manage all PreTrip mailing documents as it relates to air travel, i.e., View Trips
• Create custom reports, including Arrival/Departure Manifests and, if needed, report analysis for loaders, greeters, and riders
• Manage attendee registrations by updating Cvent with requested changes, adding detailed notes as needed, and managing roommate pairings as well as registration system charges, changes, etc.
• Perform other duties as needed

Additional Job Description Details

Knowledge, Skills, and Abilities

• Applies basic knowledge to accomplish assigned tasks and processes. Proficient or developing proficiency in role.
• 4-year degree and/or minimum 3 years travel agency experience preferred
• Apollo Global Distribution System (GDS) knowledge
• Preferred knowledge of Cvent Registration System
• Excellent customer service skills
• Excellent written and verbal communication skills

#LI-Remote

Maximum Base Pay

28.85 USD