Seasonal Frontline Customer Service Rep (Indiana BMV)

State of Indiana; Indianapolis (IN); On-site; USD 18,000 - 23,000; Full time

Job summary

The Bureau of Motor Vehicles (BMV) in Indianapolis is seeking Customer Service Representatives to serve Hoosiers with accurate, friendly help. This intermittent, centralized role involves handling transactions, answering questions, and guiding customers through a range of BMV services at the Central BMV Office.

Pay starts at 15.17 USD per hour, with hours set by the supervisor; travel up to 20 percent may be required.

Qualifications

• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related activities.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Use your job knowledge to conduct customer transactions
• Answer customer’s questions and provide guidance
• Assist with the daily opening and closing of the branch
• Check transactions to ensure accuracy, timeliness, and proper accounting
• Work with leadership to resolve escalated customer concerns and system problems
• File applications as completed throughout the day

Skills

Communication skills

Critical thinking

Troubleshooting

Cash handling

Travel readiness

Education

High School Diploma or HSE

Job description

The Bureau of Motor Vehicles (BMV) in Indianapolis is seeking Customer Service Representatives to serve Hoosiers with accurate, friendly help. This intermittent, centralized role involves handling transactions, answering questions, and guiding customers through a range of BMV services at the Central BMV Office.

Pay starts at 15.17 USD per hour, with hours set by the supervisor; travel up to 20 percent may be required.