Frontline Customer Service - Intermittent (Indiana)

State of Indiana; Indianapolis (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

State of Indiana's Bureau of Motor Vehicles in Indianapolis is seeking a Customer Service Representative for an intermittent, seasonal role at the West BMV Branch. You will handle customer transactions, provide guidance, and support branch opening/closing, with scheduling determined by supervision.

The position starts at $15.17 per hour, requires strong communication and basic computer skills, and does not offer benefits due to its seasonal status.

Qualifications

• High school diploma or equivalent; degree not required.
• Strong customer service experience.
• Ability to process cash and card transactions.
• Willingness to travel up to 20% to branch locations, training, or community activities.

Responsibilities

• Conduct customer transactions using job knowledge.
• Answer customer questions and provide guidance.
• Assist with daily opening and closing of the branch.
• Check transactions for accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Skills

Critical thinking

Cash handling

Travel

Customer service

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

State of Indiana's Bureau of Motor Vehicles in Indianapolis is seeking a Customer Service Representative for an intermittent, seasonal role at the West BMV Branch. You will handle customer transactions, provide guidance, and support branch opening/closing, with scheduling determined by supervision.

The position starts at $15.17 per hour, requires strong communication and basic computer skills, and does not offer benefits due to its seasonal status.